Benefits Services Representative – Call Centre (Remote, hybrid and in-offic Job Vacancy in OTIP (Ontario Teachers Insurance Plan) Waterloo, ON – Latest Jobs in Waterloo, ON

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Company Name : OTIP (Ontario Teachers Insurance Plan)
Location : Waterloo, ON
Position : Benefits Services Representative – Call Centre (Remote, hybrid and in-offic

Job Description : Benefits Services Representative – Call Centre (Remote, hybrid and in-office work arrangements available)OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a:Benefits Services Representative – Call Centre(Remote, hybrid and in-office work arrangements available)Why OTIP: Flexible work from home optionsCompetitive salary and bonus structureIndustry-leading benefits that start on your 1st dayDefined benefit pension planCareer developmentOpportunities for advancementAs a member of our Benefits Services – Call Centre team, your responsibilities will include:Providing timely and accurate information in response to incoming telephone inquiries using an automated telephone system, computer applications, training material and other applicable resources.Resolving member complaints regarding coverage, claims and service, and documents outcomes for future reference. This includes clarifying members’ complaints, investigating the problem, developing solutions, making recommendations to management, and following-up to ensure resolution.Working with the carrier to process claim adjustment requests and cheque stop-payments, and reissues requests related to claims adjudication issues, while ensuring decisions are made on a timely basis. Identifies trends in claim adjudication errors and problems.Responding to member email inquiries from the department’s email queue within specified department turnaround times.Providing information in response to inquiries from members and other departments regarding coverage, effective dates and outstanding information, as requested.Ensuring a high level of customer satisfaction through effective support and excellent customer service, by providing quick and accurate service in a professional manor.Applying proper contractual provisions in accordance with related contracts and carrier requirements to determine member eligibility for requested benefits.Maintaining a comprehensive log and diary system, and reviewing and flagging all problem situations for discussion with management, as required.If this opportunity sounds interesting, and you meet the following requirements, you might be the person we’re looking for. We need someone who has:A post-secondary school diploma.A minimum of one year’s experience in a customer service position.The demonstrated ability to provide outstanding service in an accurate and efficient manner.Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.Superior time management and organizational skills to manage competing priorities.Proficient in the use of Microsoft Windows, DOS and web based programs and comfortable navigating multiple browser screens simultaneously.Call centre experience is an asset.Knowledge of group health, dental and travel insurance, as well as contracts and benefits is considered an asset.Condition of EmploymentFinal applicants will be required to successfully pass a background check.If you are interested in this opportunity, please apply online. Successful applicants will be provided with 6-8 weeks of training.OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.Job Type: Full-time

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