Bilingual Customer Service Agent – Spanish Job Vacancy in Worldwide Flight Services Colorado – Latest Jobs in Colorado

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Company Name : Worldwide Flight Services
Location : Colorado
Position : Bilingual Customer Service Agent – Spanish

Job Description : Join our team as a Passenger Service Agent in Denver International Airport!
This role performs all aspects of airport and passenger service functions including:

making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information;
meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures;
performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of the progress of the search and returns found articles to the customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities;
receives airfreight shipments, establishes acceptability, determines routing, classifies, computes rates and other tariff charges and collects payments, prepares routing data, carrier releases, transfer manifest drayage documents and various domestic and international forms, maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers;
and other duties and functions related to the foregoing as directed by management.

Required Skills

Bilingual – English + Spanish (must be able to read, write, speak and understand English and Spanish language)
Excellent interpersonal and communication skills required
Must have the ability to work under pressure.
Demonstrates qualities of leadership, initiative, and judgment.
Ability to twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight-hour shift.
Ability to stand and walk for an eight-hour shift.
Hear and respond to customers.
Ability to speak and be understood in giving directions/information to passengers.
Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
Ability to count money.
Ability to lift up to 70 pounds (31.9kg).
Ability to judge distance.
Must be willing to wear uniform and insignia as prescribed by the Company.
Personal appearance and grooming that will present a favorable corporate image.
Reports to work on a regular and timely basis.

Additional Requirements:
Must be at least 18 years of age. High school diploma or equivalent required. Computer experience necessary. Ability to work weekends (ie. Friday, Saturday, Sunday), holidays, and days off.
Job Types: Full-time, Part-time
Pay: From $17.50 per hour
Benefits:

401(k)
Health insurance

Schedule:

8 hour shift
Day shift
Holidays
Night shift
Overtime
Weekend availability

Application Question(s):

Do you have computer and typing proficiency? Yes or No

Education:

High school or equivalent (Preferred)

Experience:

Customer Service: 1 year (Preferred)

Language:

English and Spanish (Preferred)

Work Location: One location

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