Call Center Agent – Bilingual Job Vacancy in Renew Anchored Dentures Denver, CO – Latest Jobs in Denver, CO

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Company Name : Renew Anchored Dentures
Location : Denver, CO
Position : Call Center Agent – Bilingual

Job Description : Who is Renew?
Renew is a patient-driven healthcare provider focused on providing a technologically advanced implant supported full-mouth restoration solution for our patients suffering with missing and failing teeth. Renew founded to bridge the gap between uncomfortable traditional dentures and expensive fixed implant treatments. Renew is striving to bring health and happiness to as many people as possible by providing a premium “new smile” solution at an affordable price.
How do we Renew?
Renew is achieving its goal of helping patients by leveraging technology and the innovate ideas of our teammates. Renew employees are entrepreneurial, dedicated, and resilient, quick learners who bring a new perspective to solving real problems.
Why do we Renew?
For every patient whose health and smile we renew, Renew is giving someone back the ability to live their best life, for themselves and for their loved ones…and we believe that is something worth striving for!
Hours/Schedule

Tuesday-Friday 9:00am-6:00pm (on-site in a Call Center setting)
Saturday 7:30am-4:30pm (work from home)

Summary
Renew is seeking a full-time bilingual Call Center Agent to join its growing team. The Call Center Agent is responsible for answering incoming calls from potential Renew patients and following up on warm leads. The Call Center Agent role requires a compassionate conversation while explaining Renew’s treatment options, answering and asking questions, qualifying candidates, and converting them into a consultation with a soft sale approach.
Primary Responsibilities

Utilize Renew’s sales process to qualify leads with a consultative conversation through a series of questions, overcoming objections with the end goal of scheduling a free consultation and x-ray
Ensure questions are answered in a professional, informative, caring, and correct manner
Document all call information correctly and efficiently into CRM tracking software
Maintain confidentiality when dealing with private health information
Maintain a full understanding of Renew treatment options, scripting, and process entry
Perform consult scheduling duties (e.g., managing confirmations, reschedules, cancellations, etc.)
Meet and track daily, weekly, and monthly key performance indicators (KPIs)
Other duties as assigned

Qualifications and Skills

Bilingual/fluent in English/Spanish (required)
Warm, friendly, and compassionate personality with a pleasant phone demeanor
Strong background in sales/customer service preferred
Excellent time management and organizational skills with the ability to work in a fast paced environment
Experience with Microsoft Suite
Experience with Salesforce preferred (but not required)

Compensation

$21/hour

Benefits

Paid time off – 2 weeks (increases with additional years of employment)
Insurance (eligible 1st of the month following date of hire)

100% employer paid for employee
Health, dental, and vision
Life and disability

Health spending and flexible spending accounts
401(K)
Employee assistance program
Fully paid training program
Work in a professional office setting
Collaborative, cross-functional, team-oriented environment

Other

Located in Centennial, CO
COVID-19 vaccination required
Authorization to work in the U.S.
No relocation assistance

Renew is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

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