Call Center Agent Job Vacancy in SmartStop Self Storage Milton, ON – Latest Jobs in Milton, ON

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Full Details :
Company Name : SmartStop Self Storage
Location : Milton, ON
Position : Call Center Agent

Job Description : Remote Call Center Agent
Job Duties:
Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit
Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone
Work with existing customers by answering questions, taking payments and resolving concerns
Make outbound calls to follow up on rental reservations
Follow sales and service guidelines according to the type of call
Meet personal/team qualitative and quantitative targets
Perform duties assigned by Supervisor(s)
Skills and Qualifications:
Customer centric
Sales driven with a can do attitude
Good computer skills
Excellent verbal, phone, and email communication
Ability to build relationships, (both internal and external)
Good problem solving abilities.
Multi-tasking is a must
Requirements:
1+ year(s) sales and/or customer service experience required
Call Center experience is a plus
Goal/quota centric mentality
Strong phone and verbal communication skills along with the ability to listen
Above average computer skills
Customer focused and the ability to adapt to the customers’ needs
Ability to multi-task, set priorities and manage time effectively
High school degree
Requirements to work from home:
This position is a remote position and we want to ensure you are set-up for success and are equipped with all the necessary tools to be successful. SmartStop will provide you with the following:
Two Computer monitors
Wired Keyboard
Wired Mouse
A headset to use for training and meetings that is/has:
USB
Dual ear
Noise-cancelling microphone
You will be required to supply the following:
Because you will be handling confidential client information, you must work from your home office. You cannot work in a public location (like a coffee shop or the library).
Must have a work environment free of distractions
Excellent Internet connectivity:
Internet access speeds of 25 Mbps upload and 10 Mbps download – the faster the better!
Wireless and/or satellite Internet Service Providers are not compatible with our systems.
A quiet and distraction-free, secure place to work.
Additional Information:
Full time with benefits
401 K with generous employer match
$15 – $19/hr. plus availability to earn a monthly bonus
PTO and holidays
Availability to work weekends
Internal promotional and career advancement opportunities

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