Call Center Traffic Analyst Job Vacancy in U.S. Bank Colorado – Latest Jobs in Colorado

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Full Details :
Company Name : U.S. Bank
Location : Colorado
Position : Call Center Traffic Analyst

Job Description : At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description
At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
NOTE: Employees must be in good standing to transfer or apply to new positions. If you are currently on a performance improvement plan, your disciplinary status may impact your eligibility for a new position within U.S. Bank

Job Description
This Traffic Analyst will be responsible for managing daily operations which includes:

Distributes workload, monitoring and managing inbound call traffic in a real-time environment
Ensures customer service needs are met by coordinating and adjusting phone skills to meet incoming call volume in a timely manner.
Coordinates special projects, schedules real time activities, and post-dated activities for Operations Leadership across multiple business lines
Prepares reports to enable efficient tracking of compliance goals, and allow for efficient scheduling
Provides direction to frontline bankers regarding off the phone activities
Measures behaviors and helps to respond to emerging conditions daily

Why should you apply :

You’re excited about being part of a collaborative team and providing ideas for process improvement and innovation
You like a dynamic work environment that changes and adapts often
Ability to gain skills that are unique and potentially career defining
You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and pension plan

Basic Qualifications:

High school diploma or equivalent
One to two years of call center experience

Preferred Skills/Experience:

Good understanding of call center modeling relative to call volumes
Effective problem-solving and analytical skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Effective verbal and written communication skills
Well-developed ability to identify and resolve/escalate problems
Proficiency with Excel and MS Office
Ability to thrive in a high volume and deadline driven environment
Ability to manage through multiple deadlines or tasks and quickly adjust priorities base on business needs
Takes ownership in processes and the quality of the work completed.
Willingness to lend their voice to decisions or provide reasoned alternatives that are backed by data.
Ability to thrive in a setting that values psychological safety.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That’s why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most – your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers .

EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .
Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $18.70 – $24.90 – $27.39
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

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