Care Coordinator Job Vacancy in SonderMind (all cities) Denver, CO – Latest Jobs in Denver, CO

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Company Name : SonderMind (all cities)
Location : Denver, CO
Position : Care Coordinator

Job Description : Our purpose
SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.
How you’ll make an impact
SonderMind is hiring Care Coordinators to support a growing volume of urgent-need requests from our clients and providers. Care Coordinators will be responsible for providing excellent service to medical practices, Veterans Affairs partners, and internal departments to connect clients with mental health services. As our ideal candidate, you are empathetic, passionate about and energized by helping others, and you haven proven experience hitting and exceeding performance goals. This team at Sondermind will work cross-functionally to drive care that promotes best-outcomes for our clients.
What you’ll do

Understand SonderMind’s strengths of service to appropriately connect clients with mental health services and increase the number of clients enrolling in services.
Work with medical partners to provide seamless transition of care for mutual clients; provide professional, prompt, and empathetic communication to medical partners and clients.
Handle escalated calls from the Wellness Coordination team. Perform crisis de-escalation and connect clients experiencing emotional distress to appropriate resources for immediate care; conduct follow-up to ensure clients are safe and attend their next scheduled therapy appointment
Match urgent referrals with therapy services with efficiency and in close alignment with the client’s needs.
Conduct outreach to referred clients who have not set up their SonderMind accounts and scheduled with a therapist; provide personalized onboarding services and troubleshoot any challenges clients are experiencing.
Collaborate with internal departments with professionalism and efficiency to move the company forward and offer the highest quality service to clients.
Actively participate in the evolution of the Care Coordination team and its processes as we continually seek to design, refine, and implement innovative and skilled services for all stakeholders.
Other duties as required.

Gotta Have

2+ years of experience in Customer Support or Call Center environment
Professional experience in de-escalating situations with individuals experiencing emotional distress.
Ability to work independently and stay motivated to achieve the best outcomes for clients and the company.
Clear and empathic communicator who can support clients on their mental wellness journey.
Strong, collaborative nature with a “spirit of yes” who embraces resolution of challenges.

Nice to Have

Bachelor’s degree for an accredited college or university.
Experience in a start-up or high-growth environment
An ability to navigate technical systems and complex remote work environments.
Experience working in a fast-paced and evolving environment.

What we value

Transparency: We say what we mean and mean what we say
Bucketworthiness: We can be relied upon to not let our bucket leak
Ownership: We take initiative to act before being asked
Courage: We move fast, take calculated risks and (sometimes) fail
Empathy: We treat others with respect and assume their best intentions
Passion: We loosely hold strong opinions, debate and then commit forcefully

Other Details

This role can sit in the following cities: Denver, CO
This role is a full-time, non exempt position. Compensation range for this position starts at $19/h. Actual title and compensation are commensurate with experience and skills
Travel Requirements: None

Commitment to an Inclusive Workplace
Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment.
Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check.
Our Employee Benefits Philosophy
As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.
Our benefits include:

A commitment to fostering flexible hybrid work
A flexible PTO policy with a minimum of three weeks off
Therapy coverage benefits to ensure our employees have access to the care they need
Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
Eight (8) paid company holidays and a company shut-down during the last week of the year
Employer-paid disability & AD&D to cover life’s unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition)
401K retirement plan with 100% matching on up to 4% of base salary

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.

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