CASE MANAGEMENT OFFICER Job Vacancy in Ministère des Services à l`enfance et des Services sociaux et communautaires Toronto, ON – Latest Jobs in Toronto, ON
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Company Name : Ministère des Services à l`enfance et des Services sociaux et communautaires
Location : Toronto, ON
Position : CASE MANAGEMENT OFFICER
Job Description : The families we serve are our top priority. We are a fast-paced, high-volume organization that is committed to client-focused service. We are committed to improving the lives of families, better empowering them to plan for the future and achieve economic and social stability.
We need innovative, efficient, and committed team players to build our clients’ confidence and accomplish our commitment to Ontario families. If you have the ability to make sound decisions under pressure with tight deadlines, this opportunity is for you.
1 BILINGUAL (French/English) position
8 Unilingual (English) positions
What can I expect to do in this role?
Family support matters can be complex and stressful, especially when children are involved. When our clients need a helping hand, you will be there to answer the call. You will think customer service by default, and make every effort to work with clients to ensure they know how our program works and ensure families are getting the funds they are entitled to.
From proactively reaching out to a client to negotiate a payment arrangement, to conducting investigations to understand the details of a family’s situation, to taking enforcement action where required to help ensure support obligations are met, you will see it all.
As a Case Management Officer, your key focus is to work with families and other stakeholders to help ensure that support payments are being made and, when cases are not in compliance, to use all appropriate interventions to help get payments back on track. You will develop and execute tailored case management plans based on the specific circumstances of the families that you serve, and you will use a highly customized and proactive approach to manage each case.
How do I qualify?
Mandatory
You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire.
Client Service, Communication, and Interpersonal SkillsYou are able to provide customer service to the public on sensitive issues with tact, diplomacy, respect and inclusivenessYou can explain complex matters to clients in plain language, using verbal and written communication skillsYou remain flexible and rational in stressful situations, working well under pressure
You have demonstrated experience building and maintaining positive relationships with internal and external stakeholders
Analytical, Case Management SkillsYou produce creative case management solutions that are tailored to the situation of your clients, within the scope of policies and legislationYou can research, analyze, and assess financial documents to update financial information records and databasesYou can quickly and thoroughly evaluate a case to determine appropriate next stepsYou have negotiation and problem-solving skills to influence and encourage compliance, negotiate payment arrangements with clients based on verifiable financial evidenceYou are able to develop resolutions and promote compliance for a positive client experience involving complex support issues
Technical SkillsYou have the ability to interpret, apply, and explain applicable legislation, policies and procedures to determine appropriate enforcement actionYou understand family court systems/procedures to interpret court orders and other legal documents, ensure compliance and explain court processes and decisions to clientsYou have computer skills to research and access data, update financial information records and prepare correspondence
Organizational and Teamwork SkillsYou have a proven ability to achieve results using a positive, collaborative approach with peers and clientsYou have strong teamwork skills to work co-operatively, provide client support and work in a supportive team environment
You have strong prioritizing and organizational skills to prioritize and manage a diverse workload with conflicting deadlines from a variety of sources.
OPS commitment to diversity, inclusion, accessibility, and anti- racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit theOPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.
Additional Information:
Address:
1 Bilingual Temporary, duration up to 12 months, 125 Sir William Hearst Ave, Toronto, Toronto Region, Criminal Record Check
10 Temporary, duration up to 12 months, 125 Sir William Hearst Ave, Toronto, Toronto Region, Criminal Record Check
Compensation Group: Ontario Public Service Employees Union
Understanding the job ad – definitions
Schedule: 6
Category: Health and Social Services
Posted on: Tuesday, March 15, 2022
Note:
This ad is also available in French.
In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
W-SS-178679/22
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