Central Scheduling Specialist Job Vacancy in Hurley Medical Center Flint, MI 48503 – Latest Jobs in Flint, MI 48503

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Company Name : Hurley Medical Center
Location : Flint, MI 48503
Position : Central Scheduling Specialist

Job Description : Schedule: 9:00 a.m.-5:30 p.m. Summary:The Central Scheduling Specialist coordinates the verification, scheduling, pre-registration, and authorization for medical services. Responsibilities include the accurate collection and entry of required financial and demographic patient information, scheduling management to maximize the efficiency of the visit, communicating preparatory instructions, and collection of payment. This role requires a high level of independent judgment in order to successfully coordinate and obtain authorization requests for governmental and complex managed care patients in a timely and efficient manner. Utilizing telecommunications and computer information systems, this individual will be responsible for handling inbound and outbound calls with a focus on exceptional service to patients, employees, and providers. In order to ensure an extraordinary patient experience, multitasking between different patient care areas will be required. The Central Scheduling Specialist is best defined as a highly independent and flexible resource that functions in alignment with the patient experience initiative. Performs all job duties and responsibilities in a courteous manner according to the Hurley Family Standards of Behavior.Works under the supervision of the department director or designee who assigns and reviews conformance with established procedures and standards.MINIMUM ENTRANCE REQUIREMENTS:· High school graduate and/or GED equivalent.· Associate’s degree in Business Administration or equivalent degree.-OR-· Two (2) years of experience working in a call center or experience performing scheduling, registration, billing or front-desk responsibilities in a medical (hospital or physician office/clinic) setting· Knowledge of a call center environment and capable of handling a high call volume while maintaining high performance.· Knowledge of registration, scheduling, authorization, and referral policies and procedures relative to an outpatient clinic and surgical setting.· Demonstrates extensive knowledge of insurance plan pre-certification/referral requirements and processes.· Working knowledge of medical terminology, procedure and diagnosis coding, and billing procedures.· Proficient in business office information systems & software such as Google Suite & Microsoft Office containing spreadsheet and database applications.· Manage multiple, changing priorities in an effective and organized manner, under stressful demand while maintaining exceptional service. Maintain composure when dealing with difficult situations and responding professionally.· Independently recognize a high priority situation, taking appropriate and immediate action. Make decisions in accordance with established policies and procedures.· Knowledge of hospital operations and / or Ambulatory Clinic operations.· Excellent verbal and written communications skills and a pleasant and professional phone demeanor.· Ability to develop effective relationships with colleagues, physicians, providers, leaders, and other across the organization.· Demonstrates a genuine interest in helping our patients, providers, and other employees by using excellent communication skills, being polite, friendly, patient and calm under pressure.PREFERRED QUALIFICATIONS:· Working knowledge of Epic Revenue Cycle applications: Resolute Hospital Billing, Resolute Professional Billing, Single Business Office, Cadence, or Grand Central.Job Type: Full-timePay: $14.62 – $18.92 per hourSchedule:8 hour shiftEducation:High school or equivalent (Required)Experience:call center: 2 years (Required)Medical terminology: 1 year (Preferred)Work Location: One location

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