Change Management Consultant/CRM Consultant Job Vacancy in CRM Dynamics an HSO Company Toronto, ON – Latest Jobs in Toronto, ON
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Company Name : CRM Dynamics an HSO Company
Location : Toronto, ON
Position : Change Management Consultant/CRM Consultant
Job Description : Change Management/CRM ConsultantCRM Dynamics an HSO CompanyAs part of the HSO family, the team at CRM Dynamics can immediately address business needs in a growing global market, leveraging deep industry expertise, more comprehensive global delivery capabilities across the Microsoft platform. CRM Dynamics an HSO Company is a leading Microsoft Dynamics 365 partner with a core focus on empowering clients using integrated solutions. As a premier Gold Microsoft partner and Inner Circle member, our vision is to use technology to empower every person and every business to accomplish more and achieve their potential.Job DescriptionCRM Dynamics specializes in helping clients to develop business strategy and provide CRM implementation services. We are looking for a candidate who has Change Management experience ideally in Customer Relationship Management implementations to provide clients with change management support which leads to increased business benefit realization for our clients. You have a passion for helping others to achieve their goals, strong business acumen, and demonstrated experience with delivering projects.Change Management Responsibilities- Work with project managers to effectively manage multiple client projects- Responsible for coaching and supporting a clients change management activities specific to changes and enhancements to technology and/or business processes.- Conduct impact and risk analyses, asses change readiness, identify key solutions stakeholders, measure adoption and evolve plans as needed.- Ensure the consistent application of the Change Management discipline throughout an initiative when developing actionable and targeted change management plans – including Stakeholder Impact Analysis, Change Plan, and Business Readiness Assessment etc.- Create and manage measurement systems to track adoption, utilization, and proficiency of individual and business changes.- Contributing to the development of commercial propositions, processes, and documentation such as SOWs, and RFPs.- Being an internal change advocate, promoting our offering and services and developing the capability within the organizationCRM Trainer/Consultant Responsibilities- Create training material utilizing technology to support client system training needs- Develop a technical training strategy, and where needed, a broader training strategy for client projects- Train client teams on the new technology that has been created for their business- Act as a tester for UAT and QA processes in the project life cycleQualifications· University Degree or equivalent work experience· PROSCI or other change management certification· 5+ years of relevant experience in this role· Consultancy experience with a Cultural Change, Organizational Development and/or Learning and Development specialism· Experience with deploying new technical solutions (preferably CRM)· Excellent communicator – both verbal and written· Effective planning and time management skills· Training experience would be idealJob Types: Full-time, PermanentSalary: $80,000.00-$100,000.00 per yearAdditional pay:Bonus payBenefits:Casual dressCompany eventsDental careExtended health careLife insuranceOn-site parkingPaid time offVision careWellness programWork from homeSchedule:Monday to FridayEducation:Bachelor’s Degree (required)Experience:Change Management Consulting: 5 years (required)Licence/Certification:Prosci or Change Management Degree/Certificate (required)
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