Client Services Officer Job Vacancy in Georgian College Barrie, ON – Latest Jobs in Barrie, ON

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Company Name : Georgian College
Location : Barrie, ON
Position : Client Services Officer

Job Description : Department: Office of the Registrar
Campus: Barrie
Classification: Support Staff
Posting Date: March 22, 2022
Salary Range: $28.28 (start rate) – $32.78 (4-year rate)
Hours per week: 40 hours per week
Status: Contract (Appendix D)
Effective Date: ASAP to January 30, 2023
THIS IS A TEMPORARY REPLACEMENT POSITION FOR A BARGAINING UNIT EMPLOYEE. Terms and conditions of employment are as outlined in the Support Staff Collective Agreement.
Reporting to the Manager, Client Services, the incumbent is the first point of contact for providing extensive customer service support to a diverse clientele, through four core roles: Front Counter, Welcome Centre, Email/Letters/Documentation and CRM. Supporting/ delivering Admissions related functions, processes and services for a broad range of client services relating to admissions. The incumbent will advise and assist clients with troubleshooting systems and processes, and imparting information/direction regarding services, policies, requirements and regulations. The incumbent provides cross-functional backup/support to the Admission Officers, Registration Officers, and CTC. Specific duties include, but are not limited to:
Providing front-line, in-person, email, phone, customer service to applicants, students, staff, coordinators, faculty, and general publicAdvising clients on our programs, the application process/procedures, transfer credit/pathway information, and financial aidAssessing/evaluating credentials, liaising with program faculty, and making recommendations to determine program admission eligibilityInvestigating complex student situations related to registration and admissions and providing current and accurate information to support a seamless experience. As well as and trouble-shooting student record anomalies regarding admission, registration, graduation, fees, etc.Utilizing and maintaining Banner/CRM software to track interactions, record notes, follow-up and keep records up-to-dateDemonstrating how to adjust courses (add/drop) and submit requests for program withdrawalsValidating and processing numerous RO forms related to withdrawals, program changes, semester changes, appeals, address/name changes, letters of permission, independent study, etc. and ensures that the forms are correctly filled out and signedMaintaining the highest standards in regards to confidentially, enforcing FIPPA and OSAP standards and acts accordingly in response to any issuesCollecting and assessing student fees and investigating and resolving student account anomaliesAssisting in activities to support enrolment projections/ targets (i.e. applicant ranking, student information and statistical data reports/ analysis, communication with applicants)Liaising with academic areas and Credit Transfer to discuss applicant admissions requirements, eligibility, and advanced standingAccepting and processing all payments using TouchNet cashiering system (cash, credit card, debit, cheques) for tuition fees, application fees and other servicesReconciling payments/floats and prepares deposits for AccountingLiaising with Financial Aid to resolve issues and discrepancies regarding OSAP and financial mattersProcessing photos for new and replacement ONEcards (student ID) to registered students. Verifies official photo identification, and prints cards for distribution. Emptying all ONEcard cash machines with ONEcard Clerk and preparing deposits for AccountingGenerating all official letters for the Office of the Registrar, including proof of enrolment and tuition invoices upon requestVerifying enrolment status, registration records, academic standing, progression and generates customized letters/receipts for international and domestic students, advisors and agents to support study permits and other immigration processes within IRCC guidelines and Academic RegulationsOperating multiple systems related to the generation of letters – i.e. Student Portal Document Hub, MyPath, Banner (SWAMAIL) and Form FusionResponding to general inquiries regarding OSAP and resets OSAP Access NumbersEnsuring all regulations are being adhered to in processes and decisions including IRCC and Transport CanadaInvestigating course availability, registers students into all FT and PT credit and non-credit courses including MarineReviewing student accounts with Financial Aid to ensure that bursaries, scholarships and awards are correctly applied to student accountsProviding cross-functional backup/support to the Admission Officers, Registration Officers and CTC as required to meet deadlines and to enhance service. This may include such things as assisting with registration, withdrawals, refunds, deferrals, and transfer credit processingReceiving and distributing campus mail (letters, interoffice mail, parcels, and courier deliveries). Directs deliveries to shipping/receiving as requiredAssisting at the request of Financial Aid in distributing bursary cheques and writes emergency loan cheques, and submits monthly report to AccountingCompleting other duties as assigned/required to support efficient campus/departmental operations
QUALIFICATIONS:
Successfully completed a two-year postsecondary diploma in a relevant field of study that may include, but is not limited to Office or Business Administration, or BusinessTwo years practical experience in a service-oriented environment within an educational setting; primarily related to supporting applicants, students and staff, as well as an understanding of college services, policies and student information systems/large databases.Demonstrated ability to follow and communicate a system’s approach to enter information in a detail-oriented fashion, and provide guidance to applicants while using the Student Information system, BannerDemonstrated customer service, interpersonal and communication skills (oral / written) to liaise with a varied client group with professionalism and tact. Experience with CRM tools, like Salesforce and Eloqua, is an asset.Proven experience demonstrating mathematical, analytical and problem-solving skills to evaluate applicant data and determine the best responses to inquiriesProven organizational skills to work effectively, ability to confidently handle numerous tasks simultaneously, in a high-pressure environmentProven ability to work independently and participate as an effective team memberKnowledge of a Student Information System, preferably Banner is an assetExperience with Microsoft Office (Word & Excel) to create and analyze spreadsheets and generate correspondenceKnowledge of domestic and international education systems and credential evaluation an assetPrevious educational admissions / registration experience is an asset
Georgian College supports diversity, equity and a workplace free from harassment and discrimination and is committed to an inclusive, barrier-free environment. We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to persons of Aboriginal ancestry, members of visible minorities, persons with disabilities, women and members of the 2SLGBTQ+ community. If you are contacted to participate in the interview, please advise the coordinator of any accommodations needed with respect to any materials or processes used to ensure you have access to a fair and equitable process.
Alternate formats will be provided upon request throughout the recruitment and selection process.
Georgian College has a COVID-19 vaccination procedure in place. As a condition of employment, employees are required to be vaccinated for COVID-19 to work on any campus, or a facility owned, operated or controlled by Georgian College unless they have a valid medical or religious belief/creed reason for not getting vaccinated, which reason will be considered on a case by case basis and which will be subject to the College’s accommodation processes.
Applications for this position must be received by 11:59 p.m. March 29, 2022. While we thank all applicants, only those contacted for an interview will be acknowledged.

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