Concierge (full time) Job Vacancy in FAIRMONT Toronto, ON – Latest Jobs in Toronto, ON

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Company Name : FAIRMONT
Location : Toronto, ON
Position : Concierge (full time)

Job Description : Concierge (full time)
First impressions are everything! As a Concierge, you will take care of the guests by ensuring they have a memorable experience with us.
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.
Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.
These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.
If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!
As an active member of the Fairmont Gold team, the Concierge takes responsibility for and executes guest service at the Lobby Concierge Desk, supporting Hotel Operations as needed. The incumbent must be pro-active, creative and service driven, coordinating guest requests throughout their stay for special arrangements/services, actively promoting the Hotel.

What is in it for you:
Employee Assistance Program (EAP)
Extended Healthcare Plan Coverage
Opportunity to develop your talent and grow within the Company and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
All Heartists Travel Program for stays at properties world-wide

What you will be doing:
Liaise with guests, patrons, colleagues, and vendors, strengthening relationships while ensuring the provision of superior service levels for all amenities and services offered.
Execute the processes of the Concierge function proactively through the research, establishment, communication and utilization of personal information about guests and patrons to achieve engagement and confer recognition.
Participate in daily shift briefings, inclusive of a full review of the Concierge Operations Summary Report.
Work cohesively in collaboration with the Guest Services, Royal Service, Front Office and Fairmont Gold teams to ensure a smooth and opportunity free experience for all guests and patrons.
Manage projects and any other reasonable duties as required by the Chef Concierge and/or Director of Fairmont Gold.
Ensure that all required reports and data are accurate and submitted on time as required.
Perform regular inspections of lobby concierge area initiating any corrective action immediately.
Participate in all regular and ad hoc operational meetings.
Ensure a warm and genuine service experience from arrival to departure for all patrons and guests, engaging guests as appropriate.
Assist Chef Concierge in the maintenance of departmental information folders with up-to-date information as pertinent as a part of the department’s ongoing communication program.
Assist Chef Concierge as requested in the administration and oversight of approved vendor listings and master directories.
Comply with pre-established company and departmental rules and regulations at the Hotel.
Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards.
Read and respond to all e-mail correspondence as necessary, accommodating guest requests expediently and courteously, following-up as necessary to ensure completion of requests within twenty four (24 hours) from receipt.
Coordinate guest requests with designated vendors according to hotel/departmental rules and regulations, including: room accommodations, airline/restaurant reservations, transportation services including limousine/bus/train, car rentals, charter flights/rentals, babysitting services, banking/financial services, business center services including scanning/fax/copy, mailing, delivery and messenger services, nightlife activities, shopping, sightseeing tours, etc.
Utilize Hotel-approved vendors for guest requests inclusive of transportation floral car rental, receiving advance authorization from Hotel Management prior to using or promoting non-approved vendors.
Maintain complete knowledge of: all Hotel features/services, hours of operation, all Hotel food and beverage concepts including menu price range, dress code/ambiance, guest room accommodations, layout, amenities, packages and promotions, daily house statistics including VIP guests, scheduled significant events, area events/attractions and holiday schedules.
Compile and maintain the daily Concierge Operations Summary Report.
Assist in the compilation of monthly Royal Key detailing special activities and events within the local area for distribution to all departments.
Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof.
Keep work area organized, tidied and sanitized up to ALL Safe policies
Perform any other reasonable duties as required by the Chef Concierge and/or Director of Fairmont Gold.

Your experience and skills include:
Excellent verbal and written communication skills in the English language.
Minimum two years experience as a Hotel concierge in a luxury setting.
Multi-lingual preferred.
Succinct knowledge of local attractions, services and suppliers/vendors required.
Active membership in Les Clefs d’Or is an asset.
Degree or Diploma in Hospitality Management is an asset.
Ability to multi-task maintaining a high level of service during high activity, prioritize tasks and consistently follow-through, work varying shifts based on business demands.
Computer proficiency not limited to: Microsoft Office Suite

Physical Aspects of Position include but are not limited to the following:
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps

Your team and working environment:
For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.
Note: Must already be legally entitled to work in Canada to be considered for the position.
In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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