Consultant Operations Support Job Vacancy in Verizon Colorado – Latest Jobs in Colorado

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Verizon
Location : Colorado
Position : Consultant Operations Support

Job Description : When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing…

Visible & You
Named one of Fast Company’s Most Innovative Companies and “Best Telecom Brand” in Adweek’s Challenger Brand Awards, Visible is on a mission to reimagine what wireless should be: simple, accessible, and inclusive. Visible is the first all-digital wireless carrier in the US, which means we have no stores, no call centers, and no paper bills, allowing us to pass our savings to our members. We have built our member experience around communities and challenging the traditional family plan model in the industry – and we’re having a lot of fun doing it.
Visible is a division of Verizon, but operates uniquely inside the larger entity, taking all the best elements of startup scrappiness – disruption, innovation, and culture – while leveraging the assets and benefits of the larger corporation’s backing. No single day feels the same at Visible. If you’re someone who’d thrive in this entrepreneurial environment and embraces the challenge of delivering the best experience to our members in the simplest ways (knowing that simple requires a lot of work behind-the-scenes), check us out at https://visible.com. We are Visible.
In this hybrid role, you’ll work from home with occasional in-person training and meetings. We are hiring in the following locations: Denver CO, Dallas TX, Alpharetta GA, Irvine CA, Basking Ridge NJ and New York City.
We are seeking a forward-thinking, detail-oriented and analytical professional with an accomplished background in the fields of customer care and call center data analysis. This person will be the dedicated triage analyst to help track care issues and ensure resolution to help facilitate a positive and effortless customer experience. We are looking for a hands-on creative thinker and catalyst for new ideas to address customer pain points and crisis management.

Manage end to end performance by providing operational support to supplier support staff and management teams.
Increase speed to resolution by removing system impediments through process improvements.
Work hand-in-hand with our Care Team, Operations Triage Lead, Engineering, Product and CX teams to solve issues our members experience.
Be the source of internal knowledge for our processes and programs.
Be familiar with all escalation paths.
Work cross-functionally to creatively resolve member issues.
Identify and share business partners’ best practices to drive standardization and efficiency across enterprise supplier management teams.
Develop strong knowledge of brand, guidelines, and voice of the member.
Ensure the quality of the project meets Quality Assurance (QA) and User Acceptance Testing (UAT) guidelines.
Manage projects within allotted Budgetary Provisions.
Partner with Learning and Development to develop and deliver training and communications policies, processes and tools.

What we’re looking for…

You will need to have:

Bachelor’s degree or four or more years of work experience.
Experience in Customer Service/Member Experience.
Experience working in a large Call/Chat Center environment.
Experience with a CRM tool (Salesforce) to manage customer data and customer interaction.

Even better if you have one or more of the following:

A degree.
Familiarity with skills-based routing.
Familiarity with data mining and tools such as Google Data Studio and Tableau.
Collaboration with Operations Management to develop, evaluate, and recommend technical and systematic procedures that make process flow more efficient for the organization as a whole.
Preparation of analysis reporting for key activities and projects by collecting, analyzing, and summarizing information.
Ensuring data quality and integrity across data-specific applications.
Producing custom reports and analysis.
Utilization of data and analytics to help drive critical business decisions.
Assessment of call center and outage/incident analytics and conduct forecasting from call center volume.
Identifying key areas for process improvement through data analysis and strategic thinking.
Performing comprehensive reviews of data and document detailed explanations for significant variances.
Supporting the development, documentation and implementation of new policies & procedures.
Oral and written communication skills and the ability to formulate and deliver insights around business problems.
Demonstrated experience in managing multiple initiatives at one time.
Documentation and presentation development and delivery skills.

Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives,we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
If you are hired into a Colorado work location, the compensation range for this position is between $68,000 and $126,000 based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Equal Employment Opportunity

We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).

This post is listed Under Jobs in General Category

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company