Content Moderator – Mississauga Job Vacancy in Concentrix Mississauga, ON – Latest Jobs in Mississauga, ON

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Company Name : Concentrix
Location : Mississauga, ON
Position : Content Moderator – Mississauga

Job Description : Job Title:
Content Moderator – Mississauga
Job Description
Our Social Media Content Moderation team works to create a welcoming and safe place for people to build communities. As a Social Media Content Moderator, you will be an essential component of our client’s safety effort. We are looking for someone who can apply our guidelines with reference to nuanced and context-dependent policies in an evolving environment. You will make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature
Essential Functions/Core Responsibilities
Review products offered for sale on the client’s platform to ensure that they do not violate any current policies
Address sensitive content which may be graphic, violent, or hateful, include offensive or derogatory language or other potentially distressing material
Identify trends that highlight gaps in social media policies
Demonstrate an understanding of market-specific legal and cultural practices that enable effective content review
Analyze and independently render decisions against high volumes of live and active issues regarding social media user behavior
Provide information, educate customer to update trackers, update required applications & tools and keep internal stakeholders informed of issues
Be available to work within rotating shifts (Early Morning and/or late Night, weekends/ Long weekend/Statutory Holidays)
Experience dealing with spam observation
Strong attention to detail and following instructions
Strong understanding of English language, 1st language is preferable
Candidate Profile
Excellent written and verbal communication skills in English and one of the following language: English
Clear awareness of potential biases or conflicts of interest and ensure these do not affect professional application of responsibilities
Deep familiarity with internet technology, streaming, internet slang/colloquialisms and internet culture
Evaluate information and quickly/independently develop a sound conclusion based on an existing framework
Mentally and emotionally able to handle offensive or disturbing behavior, language, and content
Comfortable working remotely and independently as part of a larger team
Ability to monitor several information flows simultaneously
Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Supplemental Geographical Information
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY – This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINESMinimum of two years of college education. No prior call center experience is requiredAbility to think clearly and can explain simple issues effectively, both written and verbally
INDIAAbility to effectively communicate, both written and verballyListen attentively to customer needs and concerns; demonstrate empathyClarify customer requirements; probe for and confirm understanding of requirements or problemConfirm customer understanding of the solution and provide additional customer education as neededAbility to learn including strong problem solving skillsDemonstrate strong probing and problem solving skillsShould be able to handle complex queriesShould be able to resolve customer queries independently
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
CAN Mississauga – 6725 Airport RD
Language Requirements:
Time Type:

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