Customer Account Specialist Job Vacancy in Cenergy International Tucson, AZ 85737 – Latest Jobs in Tucson, AZ 85737

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Company Name : Cenergy International
Location : Tucson, AZ 85737
Position : Customer Account Specialist

Job Description : Job ID: 174004
Job Summary:
Roles and Responsibilities
Job Core Responsibilities

Oversee different customer accounts across COMPANY particularly those with Long Term Arrangement (LTA) contracts as well as some more bespoke customers.
Support the strategic account managers working on new business due to their knowledge and understanding of the existing customer portfolio and may be required to support bid-related activities.
Prepare costing sheets (considering hours/materials) and produce quotes for internal sign off. The Senior Customer Account Representative has responsibility for ensuring that the price is accurate for customer orders such as miscellaneous repairs or spares quotes, which may include orders of significant value.
Seeking buy-in from various key internal stakeholders before responding to new customer requests and presenting information back to the customer.
Responsible for the contract review process, working closely with Commercial colleagues internally.
Act as the voice of the customer and ensure timely resolution to all customer orders and enquiries.
Support the production of the monthly and annual forecasts based on historical sales and customer trends; supporting forecasting and planning ahead.
Receive, review, and enter purchase orders into the enterprise resource planning (ERP) system and delegate to the administration team as required.
Responsible for ensuring the PO is accurate and internal stakeholders have provided agreement. Formally acknowledge the PO with the customer.
Responsible for ensuring customers are responded to in a timely manner and they are accountable for the communication both internally and externally.
Works closely with all internal functions, including: Trade Compliance, Finance etc. to ensure everything is place to enable COMPANY is able to deliver to the customer.
Able to escalate matters to the Customer Account Manager and use judgement as to when this appropriate.
Be aware of legislation requirements and keep up to date with COMPANY internal training on such topics.
Track and reconcile internal and external customer score cards, which includes verification of the metrics by which COMPANY is judged
Collaborate directly and attend meetings with the Finance function, including shared service teams, to manage and reduce accounts receivables; accountable for resolving disputes that impact cash collection
Upon receipt of orders for “out-of-production” products, gather the information necessary to prepare a quotation, which includes pricing, production lead time, terms and conditions
Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost
Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)
Utilize business systems, including CRM, portal management and work flow tools, to expedite the process of receiving, reviewing, responding and booking orders
Resolve customer complaints, which may include warranty, delivery, or quantity disputes, and in the most beneficial manner for COMPANY

Qualifications and Education Requirements
Job SpecificationsEducation Level:(Required): Bachelor’s Degree with at least two years of industry experience or High School Diploma/Higher Education Qualification with at least five years of relevant experienceDegree is preferred, but not essential as equivalent experience would be sufficient.(Preferred): Bachelor’s Degree or equivalent industry experienceField of Study/Area of Experience: Customer service, Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand Line4-6 years of experience in customer account management or similarSkills, Knowledge and Abilities

Awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
Ability to understand and follow specific instructions and procedures
Ability to gather data, to compile information, and prepare reports
Good/Strong/Excellence verbal and written communication skills
Presentation skills
Ability to influence stakeholders
Excellent customer service orientation
Track record of building and maintaining customer/client relationships
Well-organized, detail-oriented, and ability to multi-task
Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
Strong prioritization skills
Ability to visualize and plan objectives and goals strategically
Conflict management skills
Decision making skills

Job Types: Full-time, Contract
Pay: Up to $27.00 per hour
Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Vision insurance

Education:

High school or equivalent (Required)

Experience:

SAP: 5 years (Preferred)
MS Office Suite: 5 years (Required)
Robot Morning/ Demand Line: 5 years (Preferred)
Account Management: 5 years (Required)
FAR, DFARS, DEFCONS: 5 years (Preferred)
CRM: 5 years (Required)

Work Location: One location

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