Customer Care Coordinator Job Vacancy in Grane Rx Aurora, CO 80011 – Latest Jobs in Aurora, CO 80011

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Company Name : Grane Rx
Location : Aurora, CO 80011
Position : Customer Care Coordinator

Job Description : Customer Care Coordinator
Full-time
Grane Rx is seeking a Customer Care Coordinator with a strong Quality Assurance or Customer Service background to join our team. Strong presentation skills, ability to collaborate with a team, and positive and adaptable mindset is essential.
Grane Rx is a customer centric company that excels in operational excellence. For over 25 years, Grane Rx has been an industry leader, revolutionizing in long term care pharmacy solutions and services. The company focuses on caring for thousands of assisted living and LTC residents along with onsite clinical consulting and training.
ESSENTIAL DUTIES AND RESPONSIBILITIES

Support Supervisor by assisting daily pharmacy order entry and Operations workflow.
Ensure order entry and customer service team members have the resources and training necessary to perform their jobs effectively according to current policies and procedures.
Manage the receipt, resolution, and association of written/faxed/emailed/ERx prescriptions or refill requests in a computer-based document management system.
Ensure first-call resolution of questions/issues; effectively assess customer needs; request additional help and escalate to Supervisor, or other management, as needed.
Maintain knowledge and training on all applicable processes and systems in order to troubleshoot and assist in workflow if needed.
Initiate training plan with new team members, and providing ongoing training to current team members.
Serve as a role model by demonstrating company values.
Collaborate with Supervisor, Pharmacy Manager, and Quality Assurance team regarding ongoing Quality Assurance initiatives and occurrences.
Maintain current working knowledge of PACE Center policies and procedures as relates to pharmacy services.
Customer Care Coordinator shall support the Supervisor on overall management of the department.
Assists Transition Team in onboarding of new customers.
May rotate through all pharmacy shifts on a periodic basis including, but not limited to weekends and evenings.
Full adherence to Company HIPAA and FWA policies.
Additional duties as assigned.

QUALIFICATIONS:

High School diploma or equivalent is required; CPhT, AA or other college degrees are preferred.
At least 3 years of customer service or customer-facing experience is preferred.
Exemplary phone communication skills.
Strong written skills, as demonstrated through email communication.

ADDITIONAL SKILLS:

Strong interpersonal skills and well-developed verbal and written communication skills
Ability to confidently present to customers in-person and via phone/video
Critical thinking skills, and ability to research various issues/topics that come up in day to day tasks
Ability to work in a fast-paced environment
Ability to meet deadlines and be flexible
Good math and analytic skills
Excellent organization skills and detail oriented
Ability to maintain composure on the phone when handling customer calls
Excellent computer skills, including familiarity with basic Microsoft Office
Adaptive to a change environment
Positive mental attitude
Ability to remain calm in a stressful situation
Adaptable to changing workflow/tasks due to customer/team needs
Adhering to the core values of the company which include accountability, integrity, making a difference, quality, respect, stewardship, and teamwork

Over 25 years Grane Rx has been an industry leader, revolutionizing long-term care pharmacy solutions and services. The company focuses on caring for thousands of assisted living and nursing home residents along with onsite clinical consulting and training. Long Term Care and PACE pharmacy solutions from Grane Rx are currently available in four states.
EOE
GRX2
Job Type: Full-time
Pay: $25.00 – $27.00 per hour
Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Work Location: One location

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