CUSTOMER CARE Job Vacancy in Merriam Music Toronto, ON – Latest Jobs in Toronto, ON

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Company Name : Merriam Music
Location : Toronto, ON
Position : CUSTOMER CARE

Job Description : Customer Care
The administrative team at Merriam Music plays an integral role in helping to deliver over 120,000 music lessons per year to our valued clients around the world. We’re far from a typical music academy, and every touchpoint that we have with our students reinforces how different an experience it truly is.
The school is built upon 4 key pillars of success: a sophisticated and world-renowned curriculum; the most carefully vetted and mentored group of teachers in the industry; leading technology and equipment at every student interface; and constant connection between parent and school.
This final and critical area of focus is where our customer care and administrative team make the difference. Every day, our team handles all manner of questions, concerns, and proactive outreach to ensure that our families are fully engaged in the life of the school, and our students are experiencing the very best version of their time here at Merriam.
Not only do we strive for top-of-class satisfaction with all areas of customer satisfaction, but we’re also one of the few musical institutions to offer it at all. You’ll work with the most advanced CRM software and supporting systems to track and solve problems, interface with clients by phone, email, and in-person, and work closely with our Director of Operations to hit clear and obtainable KPI’s.
Our team consists of 4-6 long-term employees who work together to provide 7 days a week support for our student base, morning, noon, and night. Members of the team enjoy competitive base salaries + transparently tracked and awarded bonuses.
Job Responsibilities
Our customer care team is responsible for a wide range of operations within the school, and have two general areas of responsibility: administration, and reception. The administrative side of things will involve tasks such as:
Processing enrollments and registrations
Troubleshooting scheduling conflicts
Managing billing questions and concerns
Assisting the lead Customer Care member in suggestions on how to improve operations
Within the capacity as a receptionist, customer care agents will assist with:
Answering and directing general inquiries
Assist in confirming or clarifying class times, locations, and directions for parents and students
Assist in the selling or collecting of tickets for events
Answering general questions regarding our policies or practices, should and when they come up
Customer Care
We’re seeking problem-solving, empathetic, and detail-oriented administrators. Prior experience in similar roles is a significant asset and a good predictor of success for applicants. You should be fluent in today’s most popular technologies and productivity techniques, and able to use cloud-based software like Google Drive, Excel/Sheets, and a wide array of browser-based tools.
You should also be someone who is open to learning new systems with the required training and support.
We’re looking for those applicants who particularly take pride in the quality and detail of their communications, and their ability to resolve issues while meeting established targets.
Because our customer care agents have an opportunity to learn nearly every ‘back-end’ system in the company, there are several directions that a customer care agent could advance towards. A lead administrator, a location assistant manager, a customer retention specialist, or accounting assistants, are all potential growth opportunities for customer care agents who begin with us here at Merriam Music.
WORKING AT MERRIAM
Merriam Music is an equal opportunity employer that has a long track record of fostering growth for its employees, sculpting job opportunities that build upon each individual’s strengths. While other businesses may claim a similar culture, few can boast that their entire first and second management levels are made up of 10+ year employees.
Our workplace is supportive, with open-door policies with all direct managers and support for all employees when and where needed. Whether that be mentoring and coaching so that you can achieve maximum job success, or being responsive to personal needs and challenges, our employees are the strength of our business, and we treat you as such.
And finally, you’ll be heard. Ideas are welcomed and encouraged, and the best ideas are adopted regardless of who and where they come from. We all succeed when everyone is supported fairly and genuinely – and you’ll feel it from day one.
Customer Care

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