Customer Contact Center Representative (Pueblo, CO) Job Vacancy in Xcel Energy Pueblo, CO 81003 – Latest Jobs in Pueblo, CO 81003

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Company Name : Xcel Energy
Location : Pueblo, CO 81003
Position : Customer Contact Center Representative (Pueblo, CO)

Job Description : The Customer Contact Representative’s primary responsibility is to resolve any issues our customers might face and ensure their satisfaction. Contact Center Representatives will consult with customers on their energy needs and resolve issues in one contact. Build trust with customers by anticipating their needs and efficiently providing accurate information. Educate customers on various company products and services that enhance their experience. Understand complex electric and gas rate options across multiple service territories. Analyze and assist customers with complicated requests and questions. Accountable for individual performance indicators of customer satisfaction, quality and productivity to ensure that the overall business objectives are achieved.

Essential Responsibilities

Provide high quality customer interaction through multiple channels in a Contact Center environment.
Anticipate the customer’s needs and consults with them by offering solutions and problem solving.
Responds to complex inquiries.
Provide technical support to customers.
Respond to gas and electric emergency situations with a high degree of accuracy to ensure public safety.
Participate in on call rotation required.
Performs other duties as assigned, including work on special projects.

Minimum Requirements

Minimum 18 months of customer service experience.
High School Diploma or equivalent.
Experience promoting product and services preferred.
Bilingual/Spanish experience is a plus.

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COVID-19 Vaccine Requirement COVID-19 continues to significantly impact our employees, families and communities. With employee health and safety as our top priority, Xcel Energy requires all persons be fully vaccinated or receive a formal medical or religious accommodation prior to their start date, unless prohibited by state or local law.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: CO – Pueblo || CO – Pueblo || United States (US) || Customer And Innovation || 66960:Customer Contact Ctr Amarillo || Full-Time || Non-Bargaining ||
The anticipated starting base pay for this position is: $15.20 to $21.13 per hour
This position may also be eligible for the following benefits: Pension, 401(k) plan, Paid time off (PTO)

Requisition Number: 40825
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com

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