Customer experience agent / Agent(e) d’expérience client Job Vacancy in Sunwing Travel Group Toronto, ON – Latest Jobs in Toronto, ON

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Company Name : Sunwing Travel Group
Location : Toronto, ON
Position : Customer experience agent / Agent(e) d’expérience client

Job Description : Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative, and customer-centric) to join our team and help deliver our purpose “passionate people making vacation dreams come true”.
We want to continue to do our part to help end this pandemic, protect our employees and those vacationing with us, and to support the travel industry’s full recovery. Sunwing requires full vaccination against COVID-19 for our new and existing employees. We will make accommodations for qualifying medical or religious exemptions.
To learn more about our vaccination policy, follow this link: https://bit.ly/2X4TOOk
Also, learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe here: https://bit.ly/3ngVrne
About You:
The Customer Experience team is the first point of contact for Travel Agents and Direct Consumers regarding pre-travel concerns, complaints, and changes affecting a booking. They also answer Sunwing Travel Group related inquires made by Sales Centre Agents and work closely with internal departments and with customers directly to ensure the best resolution for all parties.
What You’ll Do:
Work closely with our internal teams and Airline departments to provide exceptional sales resolution options for our customers
Provide outstanding customer service consistently in all interactions, both internal and externally
Complete tasks accurately and in a timely fashion according to department service targets and key performance indicators
Different areas of responsibilities within the Customer experience team i.e. Loyalty agent, preflight agent
Provide problem solving skills to ensure a good customer experience.
Liaise between internal departments and Sales Centre Agents
Provide outstanding customer service consistently and solving the customer’s concern by finding a mutually suitable resolution in all interactions, both internal and externally
Balance business needs with customer experience to provide explanations or solutions to concerns
Offer process improvement suggestions to further develop customer satisfaction and cycle time reduction
What You’ll Need:
Minimum 1 year of work experience in a related field
knowledge of TTS and basic Microsoft Office skills
Curious and passionate for continuous learning
Capable to work in fast-paced and rapidly changing environment.
Able to work in an environment that is in the process of maturing and advancing.
Fast paced, goal-oriented work environment.
Works closely with the direct public and travel agents and must adapt to varying communication styles.
Able to work and share responsibilities within a team environment.
What You’ll Be A Part Of:
Remote Work Opportunities
Grow your career with challenging and rewarding work that makes a difference
Opportunity to give back through our social responsibility initiatives
Work with a fun, passionate, travel-loving team!
See for yourself! @sunwinglife

We thank all who apply however only those who meet the qualifications will be contacted.
At Sunwing, diversity is important to us. Click here to learn about how Diversity and Inclusion has always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email mecharles@sunwing.ca

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