Customer Experience Agent – Major Bank Job Vacancy in Alorica Hamilton, ON – Latest Jobs in Hamilton, ON
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Company Name : Alorica
Location : Hamilton, ON
Position : Customer Experience Agent – Major Bank
Job Description : As a Customer Care Sales Representative, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as agents answering calls themselves!What you’ll be doingYou will use your positive attitude and your sales skills to make an impact on your customers’ day. Your main responsibilities will include:Communicating with potential customers by inbound and/or outbound telephone calls, email or chat to introduce the client’s products and servicesQuoting prices, soliciting orders and persuading customers to buyExplaining services and special promotions to customers while following the script and company, client and government regulationsUpselling and/or cross-selling products or services to customers, where appropriateCompleting appropriate documentation and recording necessary customer sales information at time of saleDocumenting status of all calls, indicating leads generated or leads which could not be pursuedIf required, meeting specified sales goals and conversions set by the client while maintaining quality standards and customer serviceProvide feedback and recommendations to your manager on ways the company can improvePerform other duties as assigned by your management teamWhy you’ll want to join the Alorica team100% paid trainingPerformance bonusesCompetitive payHealth & dental benefitsRetirement savings planPaid time offA great team environment with supportive co-workersYou’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometownYou’ll feel empowered to do things the right way amid a culture of high personal and business integrityThere’s real opportunity to learn, grow and advance your career (we love promoting from within here)We’re a strong, global company that truly cares about our local communitiesWho we’re looking forThe best fit for this job is someone who:Has a High School diploma or General Educational Development (GED) certificateIs successful in a sales roleCan be persuasive but not pushyHas previous sales experience (preferred)Is competitive, but also team-orientedCan solve problems logicallyHas good computer skills, including Microsoft OfficePossesses excellent communication skillsCares about helping their customersHas the ability to multitask wellCan adapt to a flexible scheduleCan maintain the highest level of confidentialityMust own Computer or Laptop windows 10, wired highspeed internet and USB head, as posiiton will offer both work at home and onsite. (Please note you will not have the option to choose it is based on the Client and will be discussed with you during hiring process)Work EnvironmentOffice environment.Ability to lift and/or move 20 pounds with or without accommodation.Equal Opportunity Employer – Veterin/disabledAre you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Alorica team!The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA).Job Type: Full-time
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