Customer Service Assistant Job Vacancy in City of Ottawa Ottawa, ON – Latest Jobs in Ottawa, ON
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Company Name : City of Ottawa
Location : Ottawa, ON
Position : Customer Service Assistant
Job Description : Requisition ID: 2123
Department: Ottawa Public Library
Service: Branch Operations
Branch: Public Services
Employment Type: 1 Temporary Full Time Position (Up to 1 Year)
Work Hours: 29.00 hours per week
Affiliation: CUPE 503 Library
Salary Information: $27.249 – $31.882 per hour (2019 rates of pay)
Location: North Gloucester Branch, 2036 Ogilvie Road
City: Ottawa, ON
Job Category: Ottawa Public Library
Application Close: 30/03/2022
JOB SUMMARY
Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach.
You provide customer service to the library customers in-person, roving the branch, telephone/switchboard and/or through electronic/web chats. You provide assistance with membership services, and support materials and cash handling activities.
Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Minimum of 1 year of library or customer service experience
KNOWLEDGE
Knowledge of customer service techniques and protocols
Knowledge and experience with computers, Microsoft Office applications and other equipment including electronic devices
Experience with integrated library systems
Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures
Library circulation procedures and practices
Methods and techniques for handling cash
Methods and techniques of responding to inquiries and resolving patron complaints
General knowledge of Ottawa Public Library policies and procedures
Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
Customer service orientation, including the use of tact, discretion and confidentiality
Effective verbal and written communications and interpersonal skills
Reasonable judgment in a professional setting
Effectively apply technology to library services and programs
To carry out a range of circulation activities, including registration, collecting fees
Ability to respond effectively to a range of library service inquiries and resolve complaints
Ability to perform routine manual or clerical tasks and manoeuvre book carts and lift boxes up to 40 pounds
Ability to handle and account for cash and to prepare bank deposits
Strong interpersonal skills, ability to deal with the public and handle problems as they arise
Perform multiple tasks concurrently
Ability to work effectively independently and as a team member
Attention to detail.
Sound problem solving
Efficient time management
Flexibility, ability to adjust priorities
Strongly committed to quality customer service
Strong listening/comprehension skills
WHAT YOU NEED TO KNOW
Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing required. English: oral, reading, writing required. Candidates must meet language requirement for position upon hire.
Police Record Check: The successful candidate will be required to complete a Criminal Record Check to the Ottawa Public Library’s satisfaction.
Additional vacancies may occur during the competition process.
Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, people with disabilities, Aboriginal peoples and persons of all races, ethnic origins, religions, sexual orientations, and gender identities and expressions.
The Ottawa Public Library provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
The Ottawa Public Library has a Mandatory Vaccination Policy which requires all employees to be fully vaccinated against COVID-19 and provide proof of vaccination as a condition of employment.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.
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