Customer Service Representative (Eastern and Parliament) Job Vacancy in PenguinPickUp Toronto, ON – Latest Jobs in Toronto, ON

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Company Name : PenguinPickUp
Location : Toronto, ON
Position : Customer Service Representative (Eastern and Parliament)

Job Description : PenguinPickUp is a cutting-edge, e-commerce company offering a network of free, convenient pick-up points for all your online purchases. Since our launch in 2014 we have opened over 100 locations across Canada, many of which feature access to the PenguinPickUp Online Market, where you can shop high quality products, fresh produce and other grocery items.First impressions count, and we need you to help make them memorable! As a growing organization we are looking for individuals who thrive in a fluid, changing environment and who want to interact with some of the largest retailers in the world. We offer opportunities to gain experience in a variety of areas such as: customer service, e-commerce, sales, marketing, social media, operations and local food.As an employee of PenguinPickUp you can expect:An exceptional opportunity to shape the online shopping experience of the future;A commitment to continuous learning and development;A culture which values and respects employee needs;An entrepreneurial environment where employees are encouraged to try new things.Some perks you will receive while working for us include:Free uniformFlexible ScheduleComprehensive TrainingEmployee Referral program*PEAK SEASON PERKS* – From October 24th through to January 15th you can earn an additional $1 for every hour worked, which will be paid out to you in January. To be eligible for this perk you must meet the following conditions:o Punctual, you must have a record of great attendance and punctualityo Good Performance, no Corrective Action Notices – and have provided excellent customer serviceo You must be employed with us up to and including January 15th, 2022In addition to the extra $1/hour, those who meet the eligibility noted above will also be included in a January draw for 3 gift cards, valued at $1000, $500, and $250!If you have an entrepreneurial mindset and are looking to work for a company at the forefront of e-commerce, PenguinPickUp is for you. Contact us and let’s start a conversation.Job Title: Customer Service AssociateReports To: Customer Service SupervisorDepartment: PenguinPickUpResponsibilities: Receiving and organizing deliveries as per the work instructions;Continuously handling packages throughout the day weighing 50lbs which includes, sorting items by courier and partnerships and placing packages on designated racks. Packages over 50lbs and/or awkward in size or shape will require team lift;Must be able to work in varied outdoor temperatures and sustain physical activity levels over time;Being able to continuously lift up to 50lbs, squatting, standing for a prolonged period and walking throughout the shift while adhering to all Health and Safety requirements;Servicing customers at front desk by delivering their packages and/or food orders;Servicing the customer at their vehicles;Returning packages to sender from courier companies and partnership;Overseeing and preparing temperature-controlled food items for delivery drivers;Restocking Grab and Go Products, minimal merchandising of inventory in front of store;Continuous lifting of temperature-controlled totes, handling and organizing food orders to their appropriate temperature-controlled environment;Maintaining a clean and safe environment inside and outside of the locations including but not limited to; shoveling, rearrangement of packages, daily cleaning opening and closing tasks to be completed;Notifying clients that packages are ready for pick up;Responding to customer’s email inquiries and issues in a timely manner;Tracking & reporting key statistics as requested;Tracking and reporting deliveries as needed;Helping courier drivers with incoming deliveries;Processing sales for outgoing packages using POS terminal;Maintaining a clean and safe physical environment including but not limited to shoveling snow, salting and general clean up;Following all processes as outlined in the by the PenguinPickUp Handbook;Work towards achieving individual and unit sales targets;Organize, clean and straighten shelves, products and signage;Other duties that may be assigned from time to time.Academic/Professional Requirements: Minimum a High School Diploma or equivalent, or currently in process;Required Skills/Experience: One (1) to two (2) years of experience delivering exceptional customer service;One (1) to two (2) years of experience in sales; promoting products and services;One (1) to two (2) years of experience in Excel;Must be able to adapt to high volume / fast paced environment;Maintain a positive attitude when faced with difficult situations;Enjoy working in a team environment or on your own;Must be organized and able to multitask and prioritize workload;Strong oral and written communication skills and ability to interact with people of all levels;Must be willing and able to work shift work and work overtime as per business and operational demands;Must be computer literate and comfortable operating and understanding new technologies;SmartServe certification is an asset.Working Conditions & Examples of Types of Items Delivered: Must be able to work in varied outdoor temperatures and sustain physical activity levels over time, continuously being able to lift, up to 50 lbs., squatting, standing for a prolonged period and walking throughout shift;Wear safety shoes throughout the shift, adhering to all Health and Safety requirements;Must be willing and able to wear the required uniform;Maintain a clean and presentable appearance at all times.ValuesPenguinPick-Up Associates are Client Focused. We know that our clients are very busy, and we strive to make our clients experience as Convenient and easy as possible. We believe that Team Work is the only way we will be able to deliver our consistent world class service at every Penguin Pick-Up location.We are an equal opportunity employer committed to an inclusive and accessible recruitment and selection process. If you are contacted about an employment opportunity, please advise if you require accommodation.Job Type: Part-timeSalary: $15.00-$17.00 per hourSchedule:8 hour shiftDay shiftMonday to FridayWeekend availabilityApplication question(s):Are you able to lift up to 50 lbs?Can you work at 629 Eastern Ave location OR 453 Parliament St? Please type which location you prefer.Experience:customer service: 1 year (preferred)Work remotely:No

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