Customer Service Representative – Financial Aid and Student Awards Job Vacancy in Fanshawe College London, ON – Latest Jobs in London, ON

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Company Name : Fanshawe College
Location : London, ON
Position : Customer Service Representative – Financial Aid and Student Awards

Job Description : First Section
Posting Number 40349

Requisition Title Customer Service Representative – Financial Aid and Student Awards

Internal Posting Closing Date

External Closing Date

Open Until Filled Yes

Campus Location London

Department Financial Aid and Student Awards (FAA)

Employment Group Support

Pay Details
$27.93 per hour

Hours of Work per Week
35
Monday to Friday 8:30 a.m. to 4:30 p.m.

Summary
Working at Fanshawe College

In support of a healthy campus to learn, live and work, Fanshawe College moved the majority of our Academic, Support and Administrative operations online to curb the spread of COVID-19. Today, the majority of these services continue to be delivered remotely, however as public health guidelines allow for more in-person services, Fanshawe College has begun welcoming our community back for on-campus activities.

As an employee of Fanshawe College you may be required to work on-campus, remotely, or a combination thereof. Confirmation of your work location will be clarified with you upon hire, and may be subject to change based on the duties required of your position.

Fanshawe College strongly believes the key to maintaining a healthy campus and community, and to protect each other, is to adhere to all public health guidelines, including vaccination.

As of November 5, 2021, Fanshawe College requires all students, staff, and visitors to all campuses to be fully vaccinated in order to attend the campus in-person.

For those individuals that medically cannot be vaccinated, please advise us when contacted for an interview and arrangements can be made to participate virtually.

Note: This is a full-time temporary position until April 20, 2023 (35 hours per week).

Duties: In a team environment and reporting to the Manager, Financial Aid and Student Awards, the incumbent is responsible for the allocation of Federal/Provincial student loans and grants and in delivering advice as to other financial assistance to full-time and part-time students. Responsible for full-time and part-time Ontario Student Assistance Program, Ontario Special Bursary Plan, Bursaries for Students with Disability, and Child Care Bursary applications, reviews and appeals as well as maintaining Ministry of Training, Colleges and University Web system which includes OSAP applications, error corrections and continuous upgrading of student files. Provides excellent customer service at the front counter, through emails, written correspondence or by phone to students, parents, potential students, counsellors, outside agencies and faculty. Participates in the managing of workflow of Financial Aid and Student Award Services at area campuses. Addresses concerns about applications pertaining to OSAP, bursaries and work study according to departmental and ministry guidelines and procedures. Assesses and applies appropriate reviews to student files. Identifies maximum opportunities for student funding, and corresponds with students to obtain additional documentation to complete the files while adhering to the legalities of the Freedom of Information and Privacy Act.

Qualifications
Post-secondary 2-year diploma in Office Administration or Business
Minimum 3 years’ related work experience in a customer service financial environment and a defined time-response environment
An equivalent combination of education and/or experience may be considered; preference will be given to applicants meeting the education requirements
Strong data entry/word processing and communication skills
Must also have experience in reviewing and applying guidelines to process financial documentation
Demonstrated strong organizational skills and attention to detail
Demonstrated ability to work independently and as a team
Demonstrated excellent verbal and written communication skills

General Information
While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the Recruitment Coordinator leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs.

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