Customer Service Representative, FT – 2nd Shift Job Vacancy in Cutter Aviation Phoenix, AZ 85027 – Latest Jobs in Phoenix, AZ 85027
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Company Name : Cutter Aviation
Location : Phoenix, AZ 85027
Position : Customer Service Representative, FT – 2nd Shift
Job Description : Summary:
Cutter Aviation is currently searching for an energetic and knowledgeable member of our Line Service team. The Line Service Technician (LST) must be an exceptional relationship builder with the drive to provide world-class customer service with respect to activities on the ramp and interfaces with customers, pilots, passengers, senior staff and regulatory agencies.
Key Duties
· Fueling aircrafts.
· Drive refueling trucks and towing equipment.
· Connect hoses and operate equipment to move liquid materials into and out of storage tanks on vessels.
· Towing and repositioning aircraft in and out of hangar.
· Assisting passengers and pilots with luggage Load and unload and transportation needs.
· General system servicing and cleaning.
· Read work orders or receive oral instructions to determine work assignments and material and equipment needs.
· Record numbers of units handled and moved, using daily production sheets or work tickets.
· Confer with customers in person in order to provide information about products and services, to take orders, or to obtain details of complaints.
· Solicit sale of new or additional services or products.
· Use of proper FAA and TSA rules and regulations are followed.
· Perform airfield management activities, which may include escorting passengers and or crew-member’s airfield via different traveling modes i.e. walking or driving of company vehicle. Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft. etc.
· Other duties and responsibilities as assigned.
Requirements
· Preference given to candidates with one or more years’ experience working at an FBO.
· Excellent Customer Service, Organizational, Training, and Communication Skills. Initiative.
· Desire to be part of a team. Able to develop a friendly rapport.
· Professional in appearance and mannerisms.
· Basic computer and keyboarding skills.
· Ability to calculate figures and amounts.
· Ability to work outdoors in various conditions including heat, rain, dust, noise, and cold.
· Ability to work in a fast paced environment.
· Ability to lift 50 lbs.
Ideal candidate will have the following work styles:
· Being pleasant with others on the job and displaying a good-natured, cooperative attitude. Being reliable, responsible, and dependable, and fulfilling obligations. Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace.
· Attention to Detail. Persistence in the face of obstacles.
· Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior even in very difficult situations.
· Developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
What to Expect:
· Applicants selected for employment will be required to pass a pre-employment drug screening and background check. Clean driving record required.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Night shift
Weekend availability
Work Location: One location
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