Customer Service Representative Job Vacancy in City of Missoula Missoula, MT – Latest Jobs in Missoula, MT

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Full Details :
Company Name : City of Missoula
Location : Missoula, MT
Position : Customer Service Representative

Job Description : About Our Job
Customer Service Representative
Department: Parks and Recreation
Hourly Rate: $12.56 – $13.26 DOE
Job Status: Temporary Intermittent; Non-exempt
Details: Screening will begin immediately. Applications will continue to be accepted until an adequate applicant pool has been established.

Missoula is Hiring! At the City, it is our goal to make Missoula the best place to live, work, and play.

Working here will give you the ability to be part of delivering these services to our community and our businesses. Together, we redefine how government works and invite you to join, develop, and transform our community. We are committed to enhancing the opportunity and quality of life for everyone we serve and share a commitment across departments to equity and social justice as an ongoing practice to measure effectiveness.

Job Overview:
Parks and Recreation is looking for positive, outgoing Customer Service Representatives to join our team of parks professionals. CSR positions offer flexible hours, a fun, fast-paced work environment, and a chance to give back to your community. You’ll be a resident’s first point of contact with our department, responsible for processing program registrations and aquatics admissions while delivering exceptional customer service. Whether you are looking for a summer job, a year-round flexible schedule, resume-building experience, or an opportunity to learn new skills in an upbeat team setting, apply today!

Our Commitment to Diversity:
The City of Missoula is committed to cultivating, fostering, and preserving a culture of diversity and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political ideas, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
Customer Service Representative II: $12.56/hour

The Customer Service Representative is the frontline contact between residents and Parks and Recreation. Successful applicants will represent the City of Missoula with the utmost professionalism and courtesy.
By phone or in person, promote and explain department facilities and services, answer customer questions, process transactions, and help resolve customer/resident concerns.
Interact positively as an effective team member while following policies and procedures.
Take payments and process registrations using accounting best practices for cash handling and point-of-sale software, including credit card payments, reconciling cash irregularities and daily cash-outs.
Daily maintenance of work area and facility as required.
Perform other duties as assigned.

Recreation Service Leader: $13.26/hour

Previous work experience training and/or overseeing staff and one (1) year of previous work experience making financial transactions.
Serve as shift leader ensuring quality front line customer service.
Collect admission fees for water park facilities, register passes/programs, and answer a multi-line phone.
Follow cash handling policies and procedures including credit card payments, reconciling cash irregularities, making change, and troubleshoot discrepancies and make daily deposits.
Cash handling in point-of-sale software, enter information into an online registration system.
Register customers for programs, facility reservations, and provide membership service tasks including selling season and annual passes, multi-pass cards, resident discount cards, and make reservations for birthday parties.
Help and maintain current inventory of equipment, roster, and supplies.
Ensure cashiers answer customer questions and information is consistent regarding programs, facility use, concessions and general city recreational opportunities.
Oversee, and assist with shift cleaning according to assigned checklists.
Responsible to perform other duties as assigned.

For more information on Parks & Recreation at the City, view the Department website.

Special Conditions:
Employee scheduled variable hours per week based solely on department needs.

To Apply:
All applicants must submit a City of Missoula Application.

Disclaimer
All correspondence regarding this recruitment is sent via e-mail. Applicants will receive an automatically generated confirmation e-mail upon successful application submittal. The e-mail is the only proof of submittal.

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