Customer Service Representative Job Vacancy in Cricket Energy Holdings Inc Vaughan, ON – Latest Jobs in Vaughan, ON
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Company Name : Cricket Energy Holdings Inc
Location : Vaughan, ON
Position : Customer Service Representative
Job Description : ROLE
The Customer Service Representative is responsible for the call centre functions as it relates to customer service. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Service Supervisor. The Customer Service Representative ensures all goals, objectives, and agreed upon levels of service are met.
RESPONSIBILITIES
Essential Duties and Responsibilities include, but are not limited to the following:
Handling customer inquiries – verbally & written
Resolve customer complaints ensuring policies and procedures are followed
Move In/Out Service Orders
Identify, resolve, and escalate in a timely manner all issues and/ or disputes to the appropriate people.
Record in a clear and concise manner all customer service activities / comments and contact information on customers account
Assist with New Services, Signed Customer Agreements and Security Deposit requests
Ensure all Provident policies and procedures are followed.
Provide a high level of customer service in a professional and courteous environment.
Provide initiative and ideas on the improvement of work processes.
CORE COMPETENCIES
Adaptability
Communication
Initiative
Dependability
Organization Skills
Teamwork
Problem Solving
REQUIREMENTS
A minimum of two (2) years’ work experience for a utility provider (preferred)
A minimum of two (2) years’ work experience in Customer Service
Must be proficient in MS Office
Ability to deliver exceptional customer service in a fast paced and changing environment
Strong written & oral communication skills
Self-motivated, well organized and the ability to learn quickly
Excellent interpersonal skills
Energetic team player
High-speed home internet is required to support telework if required
WORKING CONDITIONS
Office environment observing all COVID-19 safety protocols. There may be a short-term requirement to work from home office for a portion of the work week.
Ability to attend presentations and meetings
Manual dexterity required to use desktop computer and peripherals.
Overtime as required.
Lifting or moving up to 10lbs may be required.
Cricket Energy Holdings Inc. and its subsidiaries have created policies and procedures to meet the required Accessibility Standards under the Accessibility for Ontarians with Disabilities Act. 2005.
Our Accessibility policies are available in a number of formats. Should you wish access to these documents, please email: aoda@cricketenergy.com. If you require accommodation, please contact HR.
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