Customer Service Representative Job Vacancy in OIA Global Toronto, ON – Latest Jobs in Toronto, ON

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Full Details :
Company Name : OIA Global
Location : Toronto, ON
Position : Customer Service Representative

Job Description : OIA Global Since its founding in 1988, OIA Global has grown into a $1 billion world-class logistics and packaging company that employs over 1,200 professionals in 28 countries. Our knowledge, solution design experience, and installed infrastructure give our customers the confidence and capability to extend their supply chains from emerging production areas to key commercial markets.

Summary:
As our Customer Service Representative, you’ll provide quality service and support for our vendors and customers. You’ll be responsible for building strong relationships with our retail partners; spot rate quoting; shipment updates; delay/damage advisement; carrier contact; tracking product delivery; responding to routine questions regarding order status and tracking information; and working with internal partners, including account service management to resolve complex customer issues.
Supervisory Responsibilities:
None

Duties and Responsibilities:
Liaise and monitor freight activity inbound and outbound for assigned accounts.
Ensure SOPs for these accounts are managed and implemented.
Follow up on quotations and provide requotes if need be
Follow thru on shipment status with origin offices and updates to assigned clients
Verify pricing in line with rate cards and if exemptions, that these are communicated and approved by the Client.
Liaising with the Account Owners on activity, new trade-lanes, and pricing.
Assist Ops team in accruing and posting costs in files and invoicing to assigned clients.
Assisting in onboarding new accounts and ensuring org codes have been entered and credit has been approved.

Required Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent verbal and written communication skills.
Strong ability to communicate with people on different levels inside and outside of the organization.
Must have demonstrated experience in Word, Excel, and sales reporting tools.
PC and Windows based software working knowledge required.
Can build rapport and business partnerships.
Ability to adapt to and embrace change.
Demonstrated initiative and ability to work independently.
Capable of making sound business decisions.
Able to quickly understand new information and situations.
Possess strong organizational skills and ability to prioritize a varied workload.
Problem solving/resolution-oriented skills.
Education and Experience:
Good communication skills: speaking/writing English. Second language is optional. In Canada, French is important.
Knowledgeable in Microsoft, Excel, etc.
Experience in CW1 Freight Operating System optional but a bonus.
Min 2 years experience in the industry.
College or University degree in International Studies; Business; or related field.
Optional: CIFFA 1 & 2 modules International Freight
Ability to work well in a team environment.

Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We offer:
Comprehensive Medical, Dental and Vision Insurance 1st of the month following start date
BC/BS Anthem Members receive exclusive member benefits/discounts on products and services to promote better health and well being
Company paid Life Insurance
401k Employer match – 50% on the $1, up to 6% of the employee’s earnings
Flexible spending accounts (FSA) for qualified Medical, Dependent Care
Health Care Spending Accounts (HSA) for high deductible plans; OIA contributes $1000 per calendar year (pro-rated) to HSA upon eligibility.
Paid time off (PTO) policy, up to 15 days during first year of employment
Work/Life Balance and Hybrid Work Model
Quarterly company-wide “Town Hall” meetings
Tuition Assistance which includes college credit courses, continuing education unit courses, seminars and certification tests.
Employee discounts throughout the year from OIA customers
Exclusive savings from Verizon Wireless and other various products such as travel, car rentals, home, auto, insurance, food & grocery.
Windows laptop and option for extra screen
Casual dress in a fun, friendly and collaborative work environment

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.

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