Customer Service Representative (Remote Eligible) Job Vacancy in KAR Global Toronto, ON – Latest Jobs in Toronto, ON
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Company Name : KAR Global
Location : Toronto, ON
Position : Customer Service Representative (Remote Eligible)
Job Description : Do you enjoy solving problems, and providing service and answers to others? Do you thrive in a fast-paced work environment where you assist customers with web and mobile technology solutions ? Do you have a desire to work for a leader in providing remarketing solutions to sellers and buyers across the global wholesale u sed vehicle industry ? If you answered yes to any of these questions, keep reading !
Our Customer S ervice Representative is Customer Obsessed and strive s to provide a world class service experience with each and every customer interaction. We interact with our customers through many channels, including email, telephone, chat and more and we are looking for team members who understand how to make personal connections with our customers and help ensure their inquiries are processed promptly, properly, and professionally.
Responsibilities and Duties:
Support in bound inquiries from internal and external customers as they interact with our online tools, products, and services
Follow up or initiate outbound calls related to titles, vehicles, etc. to ensure our customers are provided information when time is of the essence
Be tenacious in resolving product or service problems by identifying issues quickly, clarifying the customer’s request , determining the cause of the problem , and selecting / explaining the best solution to solve the problem with the goal of attaining First Contact Resolution
Know when to escalate / advance customer issues which require next level review / decisions including those that require advanced product knowledge or technical expertise
P artner across various departments to quickly and seamlessly meet customer service levels
Pro -actively pro vide ongoing and specific feedback to Supervisors and other business leaders regarding customer issues encounter ed or when system functionality is impacting ability to transact
Understand your role, impact of the work you do, and contribute to the team effort by exceeding customer expectations , and have a positive and contagious attitude with your co-workers and customers
Collect and p rovide a ccurate, valid, and complete information by using the right methods/tools and following procedures for creating cases in Salesforce CRM including entering accurate / concise case notes
Know and f ollow company policies, standard operating procedures , and applicable state and federal laws at all times
Maintain a high – level understanding of evolving technology platforms and tools
Support o ther projects and tasks as assigned
Education and Qualification Requirements:
High school diploma or equivalent ; Associates degree preferred
1 – 2 years customer service / contact center experience
Proficient computer skills and knowledge of Microsoft application s such as Word, Excel, Outlook
Excellent written and verbal communication skills
Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues to achieve First Contact Resolution
Demonstrated aptitude for active listening , critical thinking, and problem – solving skills
Ability to work independently , efficiently and meet all internal and external time commitments
Experience and a high level of comfort using web and mobile technology
Demonstrated ability to quickly learn new technology and a desire to solve problems efficiently
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