Customer Service Representative – Track & Trace Job Vacancy in Charger Logistics Inc Brampton, ON – Latest Jobs in Brampton, ON
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Company Name : Charger Logistics Inc
Location : Brampton, ON
Position : Customer Service Representative – Track & Trace
Job Description : Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.Responsibilities: Communicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner.Track and Trace large volume of customer ordersEntering, updating and processing customer orders on various interfaces.Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely mannerHandle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution.Ensure and confirm pickup and delivery appointment for driversCommunicate specific freight requirements and procedures to drivers and ensure customers are well informed.Research and resolve all transactional problems to ensure reporting is reconciled in a timely mannerMaintain co-operative working relationships among team and internal staffRequirements: College diploma or bachelor’s degree in business or related field is preferredPrevious experience in the logistic/supply chain industry is an assetProficient in Microsoft office, with aptitude learn new software and systemsAbility to prioritize, multitask and adapt to changing rules, regulations and proceduresBenefits: Competitive SalaryHealthcare Benefit PackageCareer GrowthJob Type: Full-time
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