Customer Service Specialist Job Vacancy in Girl Scouts of Oregon and Southwest Washington Portland, OR 97219 – Latest Jobs in Portland, OR 97219

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Company Name :
Girl Scouts of Oregon and Southwest Washington
Location : Portland, OR 97219
Position : Customer Service Specialist

Job Description : We currently have an awesome opportunity for a talented, forward-thinking individual who shares our vision of helping Girl Scouts change the world for the better. Girl Scouts of Oregon and Southwest Washington is seeking a collaborative and efficient Customer Service Specialist.

Hiring Bonus! This position is eligible for a $1,500 hiring bonus, payable after 90-days of employment.
What you’ll do
As the Customer Service Specialist you will be a part of the team at the front line of customer service to our members, potential members, and the general public. In this role you’ll respond to customer inquiries by phone, email, web contact forms, social media, and through our customer relationship management (CRM) system, Salesforce. As the Customer Service Specialist, you’ll also provide support for advancing potential members through registration and supporting their continued participation with membership renewal. Additionally, you will guide volunteers through their onboarding process, supporting the formation of Girl Scout troops, and helping volunteers transition into administrative roles that support their community’s Girl Scout experience. You will need to be adept at providing excellent customer service, operational support for members, and be/become well versed in the basics of Girl Scouts, as well as highly skilled in navigating through Salesforce.
Responsibilities include:
Serve as tier-1 case management support for all inbound inquiries via phone, email, and Salesforce.
Maintain timely, accurate records of customer interactions in Salesforce to facilitate informed interdepartmental customer service.
Create an excellent experience for internal and external customers; respond in an appropriate and timely manner to problem-solve inquiries and issues.
Utilize Knowledge Articles in Salesforce and make recommendations for changes or additions depending on customer needs.
Support our organization’s Salesforce data health by updating customer records as needed.
Effectively employ Girl Scout’s methodologies and materials to convert qualified customer leads into registered Girl Scout members and nurture unqualified leads to membership or closure.
Contribute to a team environment as a strong collaborator, both intra- and inter-departmentally.
Issue troop numbers to forming troops in a timely manner once all criteria are met.
Guide potential volunteers through the onboarding process and ensure a smooth handoff to the local volunteer team.
Communicate with colleagues regarding forming and newly formed troops in their area, including any foreseen or potential problems.
Assist Volunteer Membership Support team in training service team volunteers on the conversion or onboarding process, as needed.
What you bring
Two (2) or more years’ experience in providing excellent customer service/support.
Adept at learning new systems, technologies, and processes.
Ability to learn and apply organizational tools and systems, such as Sandler Sales Training.
Ability to express ideas in a clear and understandable manner appropriate for the individual or group.
Responsive to customer views and ideas; able to identify, prioritize, and balance customer concerns.
Excellent follow-through on commitments.
Recognizes when immediate action is required.
Able to work in a fast-paced environment.
Strong communication skills, including verbal and written, and experience communicating to volunteers and the public in large and small groups, as well as on an individual basis.
Excellent customer service skills.
High level of attention to detail and organizational skills.
Proven ability to work independently, effectively managing time.
Excellent problem solving, judgment and decision making skills.
Willing and able to work a flexible schedule, including evenings, some weekends and occasional overnight trips.
Computer proficiency at an intermediate level in Google Suite/Microsoft Office Suite including Outlook, Word/Docs, Excel/Sheets, and PowerPoint and ease in learning new programs.
Preferred: Experience in recruitment and/or sales.
Preferred: Experience with customer relationship management (CRM) applications, such as Salesforce.
The Details
Compensation –Non-exempt/hourly, starting at $18 per hour.
Benefits –Benefits include insurance for health, dental, life, long-term disability, and short-term disability. We also provide a generous retirement plan, paid time off, and paid holidays. See more details on our website.
Hours – Full-time, business hours, with some flexibility.
Location –This position is remote, with the option to work in-office or hybrid. You must reside in Oregon or Washington.
About Girl Scouts of Oregon and Southwest Washington: At Girl Scouts of Oregon and Southwest Washington, it’s our mission to build Girl Scouts of courage, confidence, and character, who make the world a better place. Staff support a network of dedicated volunteers who bring Girl Scouts programming to youths in their community. Girl Scouts has been equipping children and young adults to achieve their full potential since 1912—and today, Girl Scouts stands as the preeminent leadership development organization for girl-identifying youth. With Girl Scouts of Oregon and Southwest Washington, you have the opportunity to make a difference in the lives of Girl Scouts, adult volunteers, and the world.
Diversity, Equity, Inclusion: We encourage, value, and honor diversity, and support a culture of equity and inclusion. We are committed to fostering diversity at every level of the organization. We are an equal opportunity employer.
We recognize that a commitment to these values is a living commitment that requires attention, reflection, and continual action. All employees are required to support these efforts and participate in training, projects, and initiatives to forward this work. Click here to read our full Equity Statement.
How to Apply: Submit your application via our Careers site.

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