Customer Service Specialist Job Vacancy in Tek Experts Colorado Springs, CO 80920 – Latest Jobs in Colorado Springs, CO 80920
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Company Name : Tek Experts
Location : Colorado Springs, CO 80920
Position : Customer Service Specialist
Job Description : Overview:
We’re looking for a creative and adaptable Customer Service Specialist to deliver world-class situation management for premier enterprise customers. In this role, you’ll be responsible for the quick resolution of key issues that affect our clients’ businesses. You’ll earn our customers’ and partners’ trust to positively represent our clients and exceed customer expectations as you coordinate and communicate with them throughout the resolution process. This team embraces a growth mindset that encourages you to lean in and learn what matters most to our customers and make decisions that put the customer first.
Revolutionize tech support with the biggest names in tech.
Tek Experts is a different kind of tech support company. We’re moving away from just fixing breaks to providing agile, relationship-based support for the largest, most innovative enterprises. That’s why we’re looking for people who love technology and want to gain experience to grow as IT professionals. We celebrate diversity in every way, and it’s the reason we’ve grown so fast. Come join our global team of creative problem solvers.
Responsibilities:
This role will:
Serve as single point of contact for customers, gathering information needed to resolve cases, setting expectations, and delivering guidance on resolutions while a technical team works to resolve critical system issues
Assign appropriate severity level, category, priority, and team to each incident
Manage the end-to-end customer case lifecycle to ensure incidents are resolved accurately and timely, proactively following up and engaging with the customer
Collaborate and seek guidance from technical engineers, subject matter experts, and other team members to validate your approach, escalating to higher level technical support as needed
Maintain documentation for all cases, including queries, process steps, resolutions consistent with commitments, and prescribed protocols, always protecting confidential and sensitive information
Qualifications:
In this role:
Customer service experience and a desire to learn new technical skills are required
Excellent multitasking, organizational, and problem-solving skills
Creative and adaptable individual who is good at developing and maintaining positive working relationships
Professional fluency in English is essential, both written and spoken
What we offer you:
Compensation for this position ranges from $14 – $25. Pay is based on several factors including but not limited to education, work experience, certifications, etc
Personal and professional growth and promotion opportunities
Diverse global team of supportive and passionate colleagues
Opportunities to earn industry-standard certifications
Medical, dental, and vision insurance
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