Customer Success Manager Job Vacancy in Floify Boulder, CO 80301 – Latest Jobs in Boulder, CO 80301
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Company Name : Floify
Location : Boulder, CO 80301
Position : Customer Success Manager
Job Description : Floify is looking to hire an experienced and exceptional Customer Success Manager who has impeccable relationship building skills and can create a win/win environment for all parties that they work with. This position will be primarily focused on managing the success of our largest and most significant key accounts.
What You’ll Do:
Direct the customer experience and strategic account management
Build, develop & maintain C-level and senior-level customer relationships at key accounts
Facilitate account renewals & negotiations and promote customer priorities, strategic initiatives, & operational goals
Manage account strategies and nurture relationships, while building strong relationships & delivering exceptional outcomes for our customers
Guide the on-boarding, rollout, and account management from closed sale to renewal
Work with the Sales team to develop strategies to promote account growth
Develop a deep understanding of the Floify software, the mortgage market, and our customers needs
Salary Range: $100,000 – $150,000 OTE
What We’ll Love About You:
Requires excellent coaching, training, project management, and communication skills
Requires a multifunctional focus and the ability to negotiate complex contracts with C-Level customers
Customer Success experience in a SaaS or startup environment
Must be technically savvy and highly organized
A passion for helping others and solving complex problems in creative ways
Must be a team player who performs well independently and is eager to continually hone and improve skills
Travel up to 50% will be required (once the travel schedule is ‘back to normal’)
What You’ll Love About Us:
Corporate headquarters located in Boulder, Colorado, but we also hire in Texas, Illinois, and Wyoming
Top-Tier Health, Dental, & Vision Insurance for you and your family covered at 100%
401(k)
Substantial work-from-home options
Ergonomic In-Office Workstations when you’re on site
Highly Competitive Salaries and a great company culture
Generous PTO & Sick Time accruals
6+ Paid Major Holidays
In-Office Catered Lunches – weekly and on special occasions like milestone workiversaries
Our interview process includes a quick call with an HR representative, a Zoom Interview with some key people, and then an in-office interview with the team.
_Because our team members are trusted to handle sensitive information, for this position we require candidates that receive and accept employment offers to complete a Background & Drug Test before employment starts._
Job Type: Full-time
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