Customer Success Manager Job Vacancy in Vivian Health Denver, CO – Latest Jobs in Denver, CO

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Company Name : Vivian Health
Location : Denver, CO
Position : Customer Success Manager

Job Description : At Vivian Health, we’re on a mission to transform hiring and recruiting in healthcare. We’re a high impact and positive impact business working to efficiently and cost effectively match the right talent to the right jobs in the healthcare sector, and as a result, help reduce healthcare costs and improve patient care.
We started by bringing transparency and increased access to the opaque and offline $17 billion temporary healthcare staffing industry, and we are now building the largest marketplace in the $1.5 trillion healthcare labor market that enables all healthcare professionals to find their perfect job opportunity, faster and easier than ever before.
THE MISSION:
Vivian Health’s mission is to empower every healthcare professional to find their perfect job opportunity, faster and easier than ever before. Through the Vivian Health platform, we enable staffing agencies and healthcare employers to more easily find relevant talent, communicate more efficiently, and make better hiring decisions, ultimately enabling them to serve patients more safely and effectively.
THE ROLE:
We are looking for a Customer Success Manager that will help us with our mission to empower healthcare professionals to find their dream job. As a Customer Success Manager you will be an expert at providing employers on the Vivian platform with the comprehensive support that makes our site the best platform anywhere to match candidates to job opportunities. As a member of the Customer Success team, your goal is to develop strong partnership with key stakeholders at the Agencies, improve platform adoption/engagement, help move the candidate funnel faster, grow business opportunity, and ensure an overall positive Customer experience. Successful CSMs will be able to effectively identify growth opportunities and work with internal stakeholders to remove barriers, find solutions, and provide a delightful experience.
This position’s preferred location is Colorado however we are open nationwide for the right person.
THE TEAM:
Vivian is rapidly growing; our Customer Success team is responsible for managing, supporting, and growing our health system and agency partners. Our organization is cross functional so we work closely with engineering, product, marketing, and other divisions in the company.
THE REQUIRED SKILL SET:

Bachelor’s degree or equivalent experience preferred
2+ years of relevant experience in customer success or account management
Strong personal presence, demonstrated in a partner/customer facing role
Proven ability to be scrappy and hit the ground running
Smart, detail-oriented, and relentlessly resourceful
Excellent verbal and written communication skills
Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
Team-oriented but with the ability to work independently
Flexibility and ability to work autonomously in a demanding and ambiguous environment
Excellent customer service ethic with ability to focus on the job at hand

THE NICE TO HAVES:

Knowledge of the healthcare industry, with experience in nursing, allied-health, or therapy
Prior experience of working with Hospital Recruiters or Staffing Agencies

THE SALARY, BENEFITS & PERKS:
The range for this position is $75,000 – $85,000 yearly base salary with additional variable compensation, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.
At Vivian Health, we offer a competitive compensation package, with benefits including:

Flexible Time Off
Comprehensive Health Insurance Plans including HSA and FSA Options
401K Retirement Savings Plan with Generous Employer Match
Generous Parental Leave
Pre-tax Commuter Benefit Plan
Work from home stipend
Access to Corporate Discount Program
Pet Insurance

Salary and benefits information is being included in this job posting in accordance with Colorado state law.
Vivian is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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