Customer Support Job Vacancy in Spec Furniture Toronto, ON – Latest Jobs in Toronto, ON

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Company Name : Spec Furniture
Location : Toronto, ON
Position : Customer Support

Job Description : Position Summary: Customer Support has the overall responsibility to build and maintain trusting customer relationships and to serve our customers effectively and efficiently. Customer Support is required to actively engage with the customer to successfully guide them into selecting the best solution for their needs. This means asking probing questions to accurately identify needs; leverage the knowledge and strengths of internal team members when necessary; provide the solution to the customer, and finally confirm the customer’s commitment. This role is responsible for providing superior customer service and solutions through the processes of order entry, quoting, and drawing support. The Customer Support team member manages projects; provides after-sales follow up; and provides consistent and effective training to fellow team members when needed. This position is accountable to the Customer Support Leader for the following outcomes:A customer-focused approach where active engagement with the customer builds and maintains trusting relationships; positively contributes to customer satisfaction; and results in superior customer serviceMeeting required quality levels and turnaround time in order entry and quoting processesEffective collaboration with internal team members (Production, Sales & Marketing, Design) to ensure customers are successfully guided to the best solution for their needsEnsure the quality of quotations, acknowledgements, and customized product requests, including providing ERP/BOM, drawing supportExperience and Knowledge Required: Post-Secondary diploma or degree; additional job-related courses, an assetMinimum 5 years’ industry experience within Customer Service, Sales or Account Management (preferably in a manufacturing environment)A customer-focused individual with demonstrated relationship-building skillsGood understanding of manufacturing processes, including ERP systemsStrong commitment to quality and internal processes by using standardized work methodsClear communication and effective engagement with others that motivates and stretches the individual and team talents to achieve higher levels of competencyWorking knowledge of Solid Edge/SolidWorks and AutoCAD, Mastercam, Revit and CET Designer, an assetKey Attributes Required: Pro-active, detail-oriented, customer-focused approach that supports both the external customer and the internal team membersAble to effectively manage multiple demands and competing prioritiesA self-starting, goal-oriented individual who takes personal accountability and is driven by making meaningful contributions to the achievement of the Company’s vision and objectives in accordance with the Company’s ValuesA “hands-on”, high energy, flexible individual with a collaborative and results-oriented business approach whose solutions contribute to company performance and successSpecific Outcomes to be Delivered: Health and Safety, Work to ensure safe and healthy working conditions and in compliance with health and safety policies. Promote a health and safety culture.Collaboration, Build and sustain collaborative and trusting relationships with all departments within Spec. Actively support the leadership in achieving strategic priorities and executing business plans.Customer Service, Ensure the highest level of customer service is consistently provided in all interactions. Have a demonstrated passion for the customer.Enter accurate customer orders and quotes, Leveraging a solid knowledge base of Spec product families, provide the customer with correct pricing and enter orders will all needed information by following standardized work methods resulting in customer orders that are correct, complete and on-time.Customer Engagement, Actively engage with the customer to successfully guide them into selecting the best solution for their needs. Build and maintain trusting relationships with customers and act as a single point of contact. Work collaboratively with internal team members to successfully manage orders and projects. Partner with Sales & Marketing to share information that may result in exploiting new opportunities to bring profitable business to Spec Furniture.Produce needed technical support, Work closely with Engineering, Production, as well as others within Design to interpret customer needs to offer solutions that address customer needs. Generate needed CAD, BOM and ERP deliverables for the manufacturability of solutions that are within both the customers’ expectations and Spec quality standards.Job Types: Full-time, PermanentSalary: $45,000.00-$55,000.00 per yearAdditional pay:Bonus payOvertime payBenefits:Casual dressCompany eventsDental careExtended health careOn-site parkingPaid time offProfit sharingVision careWork from homeSchedule:Day shiftMonday to FridayCOVID-19 considerations:- Remote rotation during to reduce staff on-site- Masks are required when within 6 feet of colleagues- Barriers added between desks- Sanitization stations around the officeAbility to commute/relocate:Toronto, ON M9W 5B1: reliably commute or plan to relocate before starting work (preferred)Education:Secondary School (preferred)Experience:customer service (or related): 3 years (required)Application deadline: 2022-03-25

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