Customer Technical Support Specialist Job Vacancy in Floify Boulder, CO 80301 – Latest Jobs in Boulder, CO 80301

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Company Name : Floify
Location : Boulder, CO 80301
Position : Customer Technical Support Specialist

Job Description : Floify is looking for a Customer Support Specialist to help with the technical success of our customers and to be heavily involved with account on-boarding, training, & technical support. Must be a friendly, on-the-spot problem solver who can adapt quickly, take initiative, and have the flexible skill set to provide technical customer support by responding to phone calls, email, or chat in a fast-paced dynamic environment.
*What We’re Looking For: *If you thought this was going to be your typical call center type job, think again! We are looking for an exceptional Customer Support Specialist who has both the excitement and technical abilities necessary to support our customers usage of the software and support our vision of delivering a world-class customer experience. You will be a resource of knowledge & help by assisting customers with questions they have about the software.
The schedule for this position is 8:30am-5:00pm with weekday and weekend coverage, depending on the team’s schedule and needs.
You’ll be part of an exceptional team that is always helping each other to learn, grow, do great work, and lives & breathes excellence in customer service. If you’ve got mad customer service & technical abilities, and would love to provide technical support for customers that use our awesome software, we want to talk to you.
*What You’ll Do: *

Work with our customers to problem-solve through their technical needs
Provide advanced technical customer support by using ticketing software, phone systems, and online chat
Act as a resource on topics such as new features, software technicalities, and best practices
Provide customer training via screen share software
Breakdown complex problems and explain them in a clear and simple way
Work collaboratively with Sales and Success teams to ensure seamless on-boarding and new account deployment
Salary Range: $55,000 – $80,000 annually

What We’ll Love About You:

Must be extremely tech savvy to provide the proper level of technical support to our customers
Outstanding problem-solving skills and meticulous attention to detail
Must be customer-centric and interested in providing a positive customer experience
Must be able to handle a high-volume workload
1+ years experience providing exceptional software or technical customer support required
Must be able to clearly write about technical topics
Must have excellent listening, verbal, and written communication skills
Must be an exceptional team player

What You’ll Love About Us:

Corporate headquarters located in Boulder, Colorado
Top-Tier Health, Dental, & Vision Insurance for you and your family covered at 100%
401(k)
Substantial work-from-home options
Ergonomic In-Office Workstations when you are on site
Generous PTO & Sick Time accruals
6+ Paid Major Holidays
On-hold for now: In-Office Catered Lunches – weekly and on special occasions like milestone workiversaries

Our interview process includes a quick call with an HR representative, a Zoom Interview with some key people, and then an in-office interview with the team.
_Because our team members are trusted to handle sensitive information, for this position we require candidates that receive and accept employment offers to complete a Background Check & Drug Test before employment starts (does not include THC)._
Job Type: Full-time

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