Desktop Services Technician Job Vacancy in Children’s Hospital Colorado Aurora, CO – Latest Jobs in Aurora, CO

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Company Name : Children’s Hospital Colorado
Location : Aurora, CO
Position : Desktop Services Technician

Job Description : Why Work at Children’s….

Here, it’s different. Come join us.
Children’s Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.
Here, the nation’s brightest nurses, physicians, scientists, researchers, therapists and care providers are creating the future of child health. With an optimist’s outlook, a trailblazing spirit and a celebrated history, we’re making new strides every day.
We’ve been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the nation’s top 10 pediatric hospitals by U.S. News & World Report.
As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 12 specialty care centers, 400+ outreach clinics and 7,000 healthcare professionals representing the full spectrum of pediatric care specialties.
We need your expertise.
A career at Children’s Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it’s different. Do you have what it takes?

Additional Information

Department: Desktop Services Hours per week: 40, eligible for benefits Shift: FTE days and on-call required

Job Overview

This position develops proficiency in providing overall client system support. Assists with analyzing, installing, documenting, testing, maintaining, troubleshooting and supporting client systems, operating systems, software applications, peripherals, and communication devices (desk phones, PCDs, conference room phones, analog phones, etc.).

Responsibilities

POPULATION SPECIFIC CARE

No direct patient care.

ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

Assists with installing, maintaining and repairing computer hardware and related peripheral equipment, software and network infrastructure. Installs and repairs voice, data, and video communications systems, new PCs, and label printers.
Performs new phone setup, programming, and network configuration.
Troubleshoots, diagnoses and repairs computer hardware and peripheral equipment malfunctions and resolves issues in a minimally disruptive manner.
Disseminates technical knowledge, including formal training across the Desktop Services team.
Reviews assigned tickets in the ticketing system; prioritizing, documenting, and communicating appropriately based on our Service Level Agreement.
Maintains an adequate spare parts inventory of systems, subsystems, and component parts used in repair work.
Adheres to IT policies, procedures and protocols.
Communicates issues or possible risks to management, end users and IT staff.
Provides Tier 2 support for supported systems and infrastructure. Establishes and fosters ongoing relationships with assigned groups.
Eligible to participate in the on-call rotation.

Other Information

SCOPE AND LEVEL

Guidelines: Applies basic skills and may develop advanced skills over time using tools and equipment appropriate for the position or specialization and/or trains and develops proficiency in discipline through practical experience gained on the job.
Complexity: Duties and tasks are routine and standardized. Procedures, methods and techniques to carry out work are clearly defined. Frequently escalates questions and issues. Receives training to develop and enhance skills and abilities.
Decision Making: Has no discretion in making decisions without escalating to a higher level employee, supervisor and/or manager.
Communication: Communicates factual information relative to the organization and/or own function generally with team members and peers only, but in some cases clients and/or the public. Uses no discretion or independent judgment but rather communicates within the parameters of clearly defined procedures and instructions.
Supervision Received: Works under direct supervision and work product is subject to continuous inspection.

Qualifications

EDUCATION – High school diploma or equivalent is required.

Physical Requirements

Ability to Perform Essential Functions of the Job

Vision – Near: clear vision at 20 inches or less
Weight Lifted/Force Exerted: up to 35 pounds/16 kilos, up to 1/3 of time
Hearing: able to clearly hear details
Sit: 2/3 or more of time
Talk: able to communicate verbally
Mental/Emotional: able to work in close proximity to others and/or in a distracting environment
Mental/Emotional: able to cope with stress effectively
Hands: able to seize, hold, grasp, or otherwise work with hands

Work Environment

Mental/Emotional: able to tolerate ambiguity
Mental/Emotional: able to prioritize effectively
Mental/Emotional: may be subject to many interruptions
Office Work Environment: Regular/frequent exposure
Bloodborne Pathogen Category 2: Occasional exposure to blood/body fluid

Equal Employment Opportunity

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Salary Information Annual Salary Range (Based on 40 hours worked per week): $51,130.73 to $76,696.10
Hourly Salary Range: $24.58 to $36.87
Benefits Information
As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, 403b employer match (retirement savings), and a robust wellness program.

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