Desktop Support Technician Job Vacancy in Trick Dog Technology Mesa, AZ 85205 – Latest Jobs in Mesa, AZ 85205
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Company Name : Trick Dog Technology
Location : Mesa, AZ 85205
Position : Desktop Support Technician
Job Description : *Multiple roles available, some Fully-remote or Onsite *
We are looking for a Desktop Technician to provide technical assistance to our internal users. You will help install and troubleshoot hardware and software systems.
If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Responsibilities* Address user tickets regarding hardware, software and networking* Walk customers through installing applications and computer peripherals* Ask targeted questions to diagnose problems* Guide users with simple, step-by-step instructions* Conduct remote troubleshooting* Test alternative pathways until you resolve an issue* Customize desktop applications to meet user needs* Record technical issues and solutions in logs* Direct unresolved issues to the next level of support personnel* Follow up with clients to ensure their systems are functional* Report customer feedback and potential product requests* Help create technical documentation and manuals
Skills* Proven work experience as a Desktop Support Technician, Technical Support or similar role* Hands-on experience with Windows environment* Working knowledge of office automation products and computer peripherals, like printers and scanners* Knowledge of network security practices and anti-virus programs* Ability to perform remote troubleshooting and provide clear instructions
Job Types: Full-time, Contract
Pay: $20.00 – $27.00 per hour
Schedule:
8 hour shift
Work Location: One location
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