Director, Customer Success Job Vacancy in DataDog Denver, CO – Latest Jobs in Denver, CO

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Full Details :
Company Name : DataDog
Location : Denver, CO
Position : Director, Customer Success

Job Description : About Datadog:

Datadog is the world-class monitoring and security platform for cloud applications. We’re dedicated to creating, developing, and supporting our product and customers, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Built by engineers, for engineers, our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term.
The team:
Our sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer’s unique needs and clearly communicate the value of the Datadog product. Whether you’re looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success.

The opportunity:
Datadog is scaling our Customer Success team as our product gains more traction in the market. We’re looking for a Director of Customer Success to hire, coach, and support our Denver management team. Your management team is responsible for CSMs to provide a strong customer experience while maintaining and growing their books of business. We were recently named on Forbes top 100 next leaders in cloud computing and on Deloitte’s Fast 500. This is an opportunity to join a company that’s a leader in the space, and early enough to contribute impactful work.
You Will:

Manage, lead, mentor and train a team of up to 8 Managers of Customer Success
Coach and support team through renewal and expansion negotiations
Help team proactively build relationships with customers to achieve loyalty and revenue growth
Oversee all account relationships and manage customer and team escalations
Effectively communicate and advocate for staff and customers both internally and externally

Requirements:

3+ years in a Customer Success or Account Management role in the SaaS space
3+ years experience managing a high performing team of Customer Success Managers
Ability to negotiate contract terms and overcome pricing objections for Renewal/Upsell opportunities
Experience in the B2B tech space or with subscription based software preferred

In accordance with the Colorado Equal Pay Transparency Rule (“EPT”) At Datadog, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including your work history and professional experience. These considerations potentially can cause your compensation to vary. The Director, Customer Success role has an annual starting salary of $155,000.00 plus bonus and a competitive equity package. The actual pay may be higher depending on your skills, qualifications, and experience. In addition, Datadog offers a wide range of employee benefits. To learn more about Benefits click here.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

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