Dispatcher Job Vacancy in City of Boulder, CO Boulder, CO – Latest Jobs in Boulder, CO

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : City of Boulder, CO
Location : Boulder, CO
Position : Dispatcher

Job Description : Description

The City of Boulder requires all employees to be vaccinated for COVID-19.

The City of Boulder is a great place to live, work, grow and play.

With over 300 miles of dedicated bikeways and more than 150 miles of hiking trails, Boulder values active lifestyles and access to nature. Forty-six thousand acres of protected land provide open space for passive recreation, natural environments, and a green belt around the city. With world class restaurants and art and music venues, The City of Boulder values diverse culture.

Respect is one of our five City Values (including Customer Service, Collaboration, Integrity and Innovation) and we are committed to equity, diversity and inclusion. We celebrate and support our differences across all spectrums, including but not limited to ethnicity, gender, age, disability and sexuality. Through our focus on Racial Equity, our employee benefits, and the many programs resources we offer our staff, we continually strive to weave respect for one another into the fabric of our organization.

Add your voice and talents to the City of Boulder and help us grow in service excellence for an inspired future.

OVERALL JOB OBJECTIVE:
Under direct supervision, this job requires multi-tasking skills and the ability to make quick decisions. Answer emergency telephone lines and obtain information from callers. Prioritize calls and provide proper pre-arrival instructions to callers. Document calls by inputting necessary information in the Computer Aided Dispatch (CAD) system. Dispatch appropriate resources to emergency and non-emergency calls for service. Accurately document resource status in CAD. Monitor a variety of peripheral public safety technologies and make quick, accurate decisions based on the information presented.

The starting pay for this position is
$30.16/hr
– $36.86/hr
, commensurate with experience.

The full salary range for this position is $25.77 – $41.2499/hr.

DUTIES & RESPONSIBILITIES:

1. Receive and process emergency and routine telephone calls concerning police, fire, and EMS matters. Provides pre-arrival instructions for callers needing medical help. Operates the TDD system (Telephone Device for the Deaf), Text-2-911, and RAVE 911 location and chat services.

2. Dispatch calls for service to appropriate resources, including police, fire, EMS, open space rangers, parking enforcement, code enforcement, and animal protection among others. Monitors the status of personnel and equipment and coordinates emergency operations as needed through radio communications. Continually monitors radio traffic; provides supplemental information or dispatches additional personnel and equipment as needed. Interoperates and coordinates with outside agencies for large scale incidents. Provides necessary information to maintenance crews, signal crews, tow companies, utility companies and various other non-public safety agencies.

3. Operates the Colorado Crime Information Center (CCIC/NCIC) computer system and relays detailed and accurate information to appropriate resources. Makes inquiries, entries, cancellations, and modifications in the CCIC/NCIC system. Assumes other Records Information System functions when the section is closed.

4. Maintains confidentiality at all times for citizen, emergency responders, and employees, including Protected Health Information as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) in a sensitive, information-rich environment.

5. Monitors intrusion and fire alarms for the public safety building and Community Police Centers. Monitors flood alarms, automated stream and rain gauges and color weather radar and initiates severe weather warnings and flood alert procedures. Monitors other direct alarms into the Communications Center, third party notifications and dispatches appropriate personnel.

6. Assists in training new dispatchers, functions as a liaison between the communications center and the public, other departments, divisions and outside agencies and organizations. May operate communications through an Incident Command Vehicle or Mobile Command Post on pre-planned or spontaneous emergency events. Mandatory overtime may be required.

7. May work more than ten hours per day to include days, evenings, nights, weekends, and holidays to maintain 24-hour coverage of the communications center. May be called back in times of disasters or serious emergencies.

8. Other:

Performs related duties as required to meet the needs of the City.
Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to City property.
Responsible for knowing and complying with all City and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies. Generally, duties and responsibilities are listed from most to least critical or time-consuming.

QUALIFICATIONS: REQUIRED MINIMUM QUALIFICATIONS:

Demonstrated ability to handle multiple demands simultaneously, deal with interruptions, and handle difficult situations under time pressure. Ability to communicate clearly and effectively. Ability to receive, comprehend, and rapidly relay accurate information. Ability to maintain self-control during periods of extreme stress and pressure. Ability to work closely with others to maintain calm, efficient operations. Demonstrated interpersonal, problem solving, and conflict resolution skills. Attention to detail and organizational skills. Flexibility and openness to change. Ability to learn Computer Aided Dispatch and Enhanced 9-1-1 communication system. Ability to learn and utilize a variety of public safety specific technology and programs efficiently. Ability to obtain EMD certification within probationary period. Ability to obtain CPR certification. Ability to type at least 35 words per minute. Acceptable background information including criminal history. Due to the inherent duties of this position, applicants selected to continue will undergo a thorough background investigation.

DESIRED QUALIFICATIONS – In addition to the required minimum qualifications:

Prior dispatch experience. Work experience in a Public Safety Answering Point (PSAP). Experience working with Tritech CAD. Bilingual in English/Spanish. Background Information: Demonstrated personal and professional honesty, integrity, good judgment as shown in applicant’s criminal history, background and motor vehicle record, and use of drugs and alcohol. Preference will be given to applicants who have no history of use, sale or possession of illegal substances. Polygraph or Computer Voice Stress Analyzer used for verification of applicant information. Prior to employment, successful applicants are required to submit to a drug test. Some positions will also require medical and/or psychological testing prior to employment.

WORKING CONDITIONS – Required Physical and Mental Effort, and Environmental Conditions:

Physical Demands: Primarily sedentary physical work with constant sitting up to 8-14 hours/day. Constant and repetitive use of the hands for simple grasping and fine manipulation. Constant and repetitive use of the feet to operate foot controls for radio transcription. Frequent and repetitive hand/eye coordination to operate personal computer and office equipment. Occasional lifting up to 10lbs. Occasional walking and standing up to two hours/day. Occasional bending, squatting, kneeling, pushing/pulling of light objects, climbing stairs and reaching overhead. Vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees, co-workers and the public.

Work Environment: Works primarily in a dispatch center, but may occasionally be required to attend meetings outside of the department or work in the Incident Command Vehicle or Mobile Command Post. Exposure to a darkened environment, air conditioning, and dust.

Machines and Equipment used in work include, but are not limited to the following: Frequently uses standard office equipment consisting mainly of telephone banks and multi-screen computers. Constantly uses a headset.

ACCOMMODATIONS:
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position

The City of Boulder provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

This post is listed Under Jobs in General Category

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company