DORA/Division of Real Estate: Program Assistant I Job Vacancy in State of Colorado Job Opportunities Denver, CO – Latest Jobs in Denver, CO

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Company Name : State of Colorado Job Opportunities
Location : Denver, CO
Position : DORA/Division of Real Estate: Program Assistant I

Job Description : Department Information

This announcement may be used to fill multiple vacancies.

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.

Consumer protection is our mission.

Description of Job

The Division of Real Estate (DRE) protects the consumer through the licensing, regulation, and enforcement of licensed real estate professionals. DRE creates a balance between consumer protection and promotes a fair and competitive business environment. DRE accomplishes this balance by providing a collaborative approach to regulation that is open, simple, and user-friendly. The Education, Communication, and Policy Section work unit exists to protect the public through the regulation of the real estate industry by developing and maintaining procedures for enforcing compliance with statutory education and licensing requirements of real estate brokers, mortgage loan originators, and appraisers. Position: SIA 7654 This position assists with ensuring the safety and soundness of the real estate market by overseeing the appraiser licensing and credential upgrade process, the course approval process for appraiser continuing education, and auditing appraisers for compliance with the mandatory continuing education requirements. This position audits the applicant’s work experience logs, education, and test results to ensure compliance with the federal licensing criteria. The position reviews the appraiser’s work logs to determine whether or not the supervising appraiser is qualified to act as a trainer; this process ensures DRE complies with federal requirements regarding appraisal credentials. Failure to abide by the federal regulations could result in a finding of non-compliance, which could significantly and adversely affect the real estate market and consumers in Colorado. The position reviews the course materials to determine whether a course will be approved or denied credit based on an analysis of the course criteria and the teacher’s qualifications. This position also provides technical support to DRE, division leadership, and licensees by providing verbal and written communications on information regarding the division’s licensing, education, statutes, rules, policies, procedures, and guidelines. The position manages workflow to meet statutory processing timelines and makes a decision that will affect the manner and speed of how the appraiser approvals are processed, including the review and approval of applications for compliance with state and federal requirements and entering information into the appropriate databases. The position serves as a point of contact for all inquiries regarding Appraiser Qualifications Board (AQB) requirements, qualifications, and compliance. The position is responsible for explaining work processes to both external and internal customers and serves as a resource in advising others on how the process function. Duties include, but are not limited to:

Reviewing fingerprint records to determine if the applicant may require a further background investigation;
Completing template reports, tracking spreadsheet, and updating the licensing database to demonstrate the consistency of processing and assurance of the division’s compliance with federal and state regulations;
Annually auditing renewing appraiser licensees to ensure compliance with the mandatory 7-hour Uniform Standards of Professional Appraisal Practice (“USPAP”) Update Course;
Drafting audit notifications and instructions to explain the audit process and the necessary course of action to the licensees;
Reviewing course certificates and verifying whether the coursework has Course Approval Program (“CAP”) approval or had the Board approved the coursework;
Documenting audit samples and results for periodic review by the Appraisal Subcommittee to document the division’s compliance with the policy statements;
Maintaining an online directory of approved Board courses on the division’s website;
Performing or scheduling audits of approved Board courses to ensure the materials taught are consistent with the course submission, the instructor is qualified to teach the materials, and that the course complies with the Board rules;
Tracking the course approvals and maintaining education files for review during the Appraisal Subcommittee’s periodic review of the Board’s program.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

MINIMUM QUALIFICATIONS (MQs): Four (4) years of experience in an office environment providing customer service and support while performing the following functions:

Experience analyzing documents for completeness, correctness, and/or compliance with laws, rules, policies, and procedures;
Customer service experience, including managing a high volume of calls and emails and responding to difficult customers with tact and diplomacy;
Experience updating and utilizing databases, including performing data entry and tracking documents/records.

Document this experience in your application
IN DETAIL
, as your experience will not be inferred or assumed. Part-time experience will be prorated.

SUBSTITUTIONS:

A bachelor’s degree from an accredited college or university in a field of study related to the work assignment may be substituted for two (2) years of the required experience.

Preferred Qualifications
:

Demonstrated experience working in a fast-paced environment in the public sector and/or a government agency;
Demonstrated experience working in a support role in a real estate office;
Experience utilizing general PC software applications, including Microsoft Office and/or Google Suite (e.g. Word, Excel, Google drive, Google forms, Google sheets, etc.);
Experience updating content for websites;
Experience interpreting federal and state real estate regulations and statutes for customers.

Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):

Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner;
Demonstrated written communication skills, including the ability to relay complex and detailed information to various stakeholders in a clear, accurate, and concise written manner;
Demonstrated attention to detail in order to ensure accuracy, thoroughness, and consistency of all analyzed information;
Critical thinking and analysis skills, including having the ability to evaluate and analyze applicable information in order to apply knowledge and ensure compliance;
Organizational skills, including planning, prioritization, and time management in order to meet deadlines;
Demonstrated ability to understand and abide by workplace principles, practices, and behaviors as internally identified and defined by the division;
Interpersonal skills, including the ability to work collaboratively with a variety of different stakeholders, both internally and externally;
Customer service skills, including the ability to diplomatically interact with difficult customers and de-escalate situations when necessary;
Demonstrated ability to read, understand, interpret, apply, and explain statutes, rules, policies, procedures, and guidelines;
Self-motivated, reliable, and accountable; including the ability to work independently and complete work with minimal supervision;
Problem-solving skills, including the ability to review and analyze information in order to recommend solutions;
Professional demeanor;
Knowledge and understanding in the use of PC software applications including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Doc’s, Sheets, Slides, etc).

Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.

The successful passing of a reference check and/or, if required, a background check.

A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, etc.
The type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record.

Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine, as defined by the State of Colorado’s Public Health Order and guidance issued by the Colorado Department of Public Health & Environment.

Supplemental Information

PLEASE READ – Required Application Materials

Interested individuals must submit the following online:

1.
A completed State of Colorado Application (log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or “see résumé,” “see attachment,” or “see addendum” statements, will not be accepted in lieu of a completed application form.

2.
A current email address on your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from info@governmentjobs.com and ‘@state.co.us’ addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.

3.
A detailed cover letter, explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.

Comparative Analysis Process: Structured Application Review
Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.

Veterans’ Preference
: Candidates who wish to assert Veterans’ Preference should attach a copy of their DD-214 to their application. Failure to do so will result in being denied Veterans Preference.

PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and
we encourage candidates from all identities, backgrounds, and abilities to apply. The State
of Colorado is an equal opportunity employer committed to building inclusive, innovative
work environments with employees who reflect our communities and enthusiastically serve
them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable
accommodation requests related to employment, including completing the application
process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require
reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Rachael Alkayali, at dora_hr@state.co.us or call
(303) 894-2441.

APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the department’s action.

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