Forecaster & Scheduler Job Vacancy in CAA Club Group Thornhill, ON – Latest Jobs in Thornhill, ON

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Company Name : CAA Club Group
Location : Thornhill, ON
Position : Forecaster & Scheduler

Job Description : About Us
Our Workforce Management department is seeking a highly motivated and career minded individual to join our team as a Forecaster & Scheduler. This is work from home opportunity.
Who we are
As Canada’s largest automobile association, we are passionate about keeping our Members safe- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates’ career growth and ongoing professional development- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We’re about doing what’s right and feeling good about it
Position Details
In this role, you will be working on things like:
Synthesizing large amounts of data, identify key trends, and present the results in a logical concise manner while effectively communicating results and recommendations to stakeholdersLiaise with internal and external customers to support the growth and change of the company where required and implement best practices so to gain efficiencies and alignment amongst departments.In depth analysis of Contact Centre/Network performance with associated recommendationsLong-term Capacity planningUse the Scheduling software to generate each schedule, using the provided forecast data, outsourcer staffing data, and any scheduling exceptions to be consideredPeriodically evaluate the scheduling processes and propose improvements or changes to keep the process efficient and accurate.Lead new business rollouts and implementation as they relate to Forecasting or scheduling enhancementsScenario planning, what if analysisComplete understanding of Line of Business initiatives that may the Forecast, Schedules and department KPIs
JOB REQUIREMENTS:Post secondary degree or diploma3-5 year’s working experience in a related role, preferably using Aspect (Alvaria) and eWorkforce ManagementWorking knowledge of Avaya telephony systems and reportingStrong attention to detailStrong organizational skillsException interpersonal skillsAbility to multitask in a fast paced environment
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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