Front Desk Manager Job Vacancy in The Wilderness Club Eureka, MT 59917 – Latest Jobs in Eureka, MT 59917

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Company Name : The Wilderness Club
Location : Eureka, MT 59917
Position : Front Desk Manager

Job Description : The Wilderness Club is excited to announce an exceptional career opportunity of Front Desk Manager. Qualified candidates thrive in a hospitality environment and are highly focused on providing superior service for our members and guests.
Who You Are:
Are you ready? Have you prepared yourself and your career to be a part of a successful organization that truly operates in a FUN and HOSPITABLE environment? The Wilderness Club Montana is now hiring an enthusiastic leader who enjoys working in an environment with a high level of RESPECT between coworkers, members and guests. This is your chance to build COMRADERY with our membership, and use your intrapersonal skills to give the highest level of service possible, in an environment of INTEGRITY and HONESTY. We pride ourselves on providing a safe, fun and exciting work-place. Joining our team is truly a unique opportunity to learn, develop skills, share knowledge and grow.
The Front Desk Manager will inspire and demonstrate the inclusive and stylized culture that allows the team to consistently exceed member and guest experiences through an outstanding lodging and hospitality operation. The Manager needs to be communicative, organized, and personable. They are a true professional who can impart detailed knowledge of our resort amenities with staff and guests alike. They are meticulous when it comes to guest experience and hospitality, room presentation, and attention to detail. They are obsessive about cleanliness. They will do anything for a member or coworker and they take pride in delivering a world-class occasion each and every day.

Where You Work:
Welcome to The Wilderness Club Montana a uniquely distinct full service mountain retreat that spans 550 acres in Eureka, Montana where only the best food, finest cocktails and superior service is delivered among a championship golf course, lakeside beach, a water park, horse park, luxury cabins and cottages, and state of the art wellness center. Joining our team not only provides you with unparalleled career opportunities, but it is also the place where you will connect and be surrounded by other talented hospitality professionals like yourself, working together to create memorable lodging experiences for our members and their guests. The atmosphere is refined, the music is lively, and the comradery is personal – there’s nowhere else you’d rather be.

Employment Benefits:
Up to 12 months use of fully equipped AirStream located on the property
Quarterly performance bonus available, up to $2,000/year
$1,000 signing bonus
Referral bonus for new hires ($400 after 90 days of employment)
Gift card appreciation program
Annual associate of the year (AOY) award/gift and banquet
Associate of the quarter (AOQ) award and gift
Quarterly associate offsite “parties” and presentation of the AOQ
Limited use of the club, with guests (up to 4 people total), per GM approval
Complimentary meals, when working
10 days of Paid Time Off (PTO) per Troon handbook
Paid day off for birthday
Health/dental/vision/life insurance available, per Troon handbook
401K retirement plan, with matching, per Troon handbook
What You Do:
Performs Front Desk Agent duties to include but not limited to: posting charges, checking guests in and out, promoting facility activities and special events, answering guest questions, providing information regarding resort and surrounding area, handling monetary transactions, and completing required paperwork
Promptly answers the phone and direct calls to the appropriate location
Ensures reports are being run on a timely basis
Maintains communications with Housekeeping concerning status of checkouts and arrivals
Communicates any changes of information to the Front Desk Agents
Maintains up-to-date knowledge of the Front Desk, Switchboard and Reservations area
Assists in training of Front Desk Agents
Assist guests with any problems or concerns, offering suggestions and possible alternatives
Communicates any guest problems or issues to the Front Office Manager or Director or Rooms
Regular and reliable attendance
Performs other duties as required
Education/Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Job Knowledge, Skill, and Ability Preferences:
Ability to read and speak English is required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)
Knowledge of lodging system application
Demonstrates Leadership ability including skills to communicate and express ideas and directives clearly to associates
Strong problem analysis and problem resolution skills
Strong multi-tasking, organizational and time management skills to ensure a quick response to member and guest needs
High level of active listening skills and strong member/guest service skills which includes the ability to resolve issues/complaints with tact and diplomacy
Strong written and verbal communication skills
Strong leadership and people management skills
Professional and courteous demeanor
Ability to create high performance teams and to be an effective team player
Demonstrate a consistent commitment to company values
Perform with a focus on individual and team advancement
Computer proficiency in Microsoft products such as Word, Excel, PowerPoint, Outlook
Prior POS (Point of Sale) and property management software experience
Ability to maintain effective financial accountability to the company and to the ownership
Exceptional personal hygiene and positive representation of the organization to Troon associates, members, guests and vendors

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