Front Desk Manager – Summit Hotel Job Vacancy in Big Sky Resort Big Sky, MT 59716 – Latest Jobs in Big Sky, MT 59716
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Company Name : Big Sky Resort
Location : Big Sky, MT 59716
Position : Front Desk Manager – Summit Hotel
Job Description : Overview:
The Summit Front Desk Manager assists in maintaining and improving lodging operations by training, supervising, leading, and motivating Summit Front Desk Associates while communicating effectively with lodging and all other departments to create a positive, professional work environment.
Responsibilities:
Work as a Front Desk Associate (see Front Desk Associate Job Description for Details)
Lead and support Summit Front Desk Team
Embody leadership through action, speech, tone of voice, demeanor, attitude and work ethic
Hold all employees to a high level of performance
Take action to quickly and creatively solve guest and employee issues
Use judgment to authorize instances such as refunds, discounts higher than 10%, upgrades, etc.
Communicate any guest or employee issues in detail to Assistant Hotel Manager and or General Manager
Communicate professionally in detail with MOD when needed in a timely manner
Assist with initial and continued training of Summit Front Desk Associates
Meet weekly with Assistant Hotel Manager to set, assess, and discuss team goals
Develop agendas and conduct Summit Front Desk Staff meetings
Communicate effectively with guests, employees, and managers
Contribute to creating a culture of positivity, productivity, and professionalism
Stay calm and maintain quality of work while under pressure
Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures
Qualifications:
Must be flexible, focused and organized
Positive attitude
Excellent communication skills
Attention to detail
All full time seasonal employment at Big Sky Resort includes:
FREE All Access Bike Haul Pass and discounted Golf Pass
Discounted Golf and Mountain Biking for friends and family
F&B/Retail discounts at all Boyne outlets
Eligibility for affordable employee housing and lodging discounts for friends and family
FREE Basecamp activities including zip line course
Monthly employee events
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