Fully Remote Enrollment Counselor Job Vacancy in CSU – Global Campus Aurora, CO 80011 – Latest Jobs in Aurora, CO 80011

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Company Name : CSU – Global Campus
Location : Aurora, CO 80011
Position : Fully Remote Enrollment Counselor

Job Description : Overview

Enrollment Counselors provide incredible service to help potential students determine if CSU-Global is a university that meets their educational and personal needs. The culture at CSU-Global supports high achievement and celebrating success within a high energy, fast paced environment. CSU-Global Enrollment Counselors consider themselves to be passionate student advocates; they are exceptionally high performing individuals dedicated to helping their students begin their educational journey with CSU-Global while contributing to the university’s mission. We are looking to add highly skilled and experienced counselors to our team who are able to maintain a high level of professionalism, have fun, and are excited about helping students reach their goals.

Responsibilities

OUR MISSION & VALUES
Colorado State University Global is committed to advancing student academic and professional success in a global society, by providing access to dynamic education characterized by excellence, innovative delivery technologies, industry relevance, and strong stakeholder engagement. We continue to thrive and drive our mission forward because we are:

Entrepreneurial – we continually learn, seek opportunities for growth, and believe we can do better with effort and persistence.

Dedicated – we provide exceptional service and support to our stakeholders to drive the mission of the university.

Tenacious – we focus on getting the job done right, take responsibility for our actions, and thrive on achieving results.

Agile – we are flexible in our thinking, focus on solutions, innovative problem-solving, and overcoming obstacles.

Engaged – we collaborate, communicate, and motivate one another to achieve excellence.

ESSENTIAL DUTIES & RESPONSIBILITIES

Serve as the contact for both potential and current CSU- Global students who have applied or who have questions regarding the enrollment process and programs.
Serve students through inbound/outbound phone calls, email communication, and consistent documentation of all student interaction in CRM system.
Identify and evaluate students’ goals, ensure enrollment requirements are met for admissibility, make appropriate admission decisions and establish proper expectations.
Generate excitement, build rapport, guide and empower students to take their next steps.
Provide outstanding student service by answering questions, mitigating concerns, providing program information, and monitoring students’ progress throughout the entire enrollment process.
Proactive outreach to help students move through the enrollment process.
Manage student applications throughout the enrollment process by using best practices, including follow-up appointments and meeting deadlines
Regularly collaborates and works with other departments including admissions, transcripts, financial services, student success, and student accounts to ensure a streamlined enrollment process.
Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Passion for helping others through education.
Proven ability to adhere to policies and guidelines.
Ability to work in a team-oriented environment to meet university goals.
Proven ability to meet and exceed individual goals and positively contribute to overall team goals.
Self-motivated with ability to perform multiple tasks efficiently and effectively.
Exceptional organizational and follow up skills.
Proven problem solving and critical thinking skills.
Excellent verbal and written communication skills.
Experience with Microsoft Office programs and contact management systems, Salesforce experience preferred.
Proven ability to learn and implement new knowledge successfully.
Ability to effectively work independently and within a team to achieve results.
Ability to quickly build rapport, earn trust, and advise students in a higher education/enrollment environment.
Proven success working in a metric driven organization.
Ability to use interpersonal skills to work with and communicate with others in a considerate, respectful, and unbiased manner. Approaches conflict pro-actively. Solicits and shares feedback openly. Listens with empathy and maintains composure

TRAVEL REQUIREMENTS

The position is fully remote.
10% or less in the event of a department or company-wide event.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand, walk, use hands to touch, handle or feel, and talk or hear.
The employee is occasionally required to sit, reach with hands and arms.
Ability to spend long durations of the workday in front of a computer monitor.
Specific vision abilities required by this job include close vision and ability to adjust focus.
The employee must occasionally lift and/or move up to 15 pounds.

Qualifications

QUALIFICATIONS: EDUCATION & EXPERIENCE

Bachelor’s degree from a regionally accredited university or 4 years’ direct enrollment experience within higher education required.
2+ years of enrollment experience within higher education if a Bachelor’s degree is obtained.
Demonstrated expertise in consultative sales within higher education.

Additional Information

TOTAL COMPENSATION:

CSU Global offers employer contributions to medical, dental, group life, AD&D coverage, Wellness benefit and training & development opportunities. Additional employee-paid benefits are available for vision, FSA/HSA, voluntary life, and voluntary AD&D coverage, critical illness and accident insurance. CSU Global also offers a 401a retirement account with a generous employer match, 100% tuition assistance for CSU Global programs (Bachelor’s and Master’s degrees), paid sick time, paid vacation time, and 10 holidays per year. CSU Global employees are state employees and have access to the Colorado State Employee Assistance Program (C-SEAP) resources. Discounted pet insurance is also available.

Salary:$43,000-$55,000

Hours: 9:00 a.m. – 6:00 p.m. Mountain Time, Monday – Friday.

Saturday work is available and would replace a Monday – Friday work day. (i.e. substituting Tuesday for Saturday).

ADDITIONAL INFORMATION:

Applicants who advance through the hiring process will be asked to participate in the following: a pre-recorded video, job skills demonstration, and live interview(s) through video or in-person. The candidate appointed to the role(s)will be asked to complete and pass a background check. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the American with Disabilities Act and certain state and local laws. If you require an accommodation to CSU Global’s hiring process, please respond email Recruitment@csuglobal.edu or call us at
303-515-6164.

Colorado State University System is an equal opportunity/affirmative action employer and complies with all Federal and Colorado State laws, regulations, and executive orders regarding affirmative action requirements. In order to assist Colorado State University System in meeting its affirmative action responsibilities, ethnic minorities, women, and other protected class members are encouraged to apply and to also identify themselves.

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