Guest Services Manager Job Vacancy in Holiday Inn Toronto Downtown Centre Toronto, ON – Latest Jobs in Toronto, ON
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Company Name : Holiday Inn Toronto Downtown Centre
Location : Toronto, ON
Position : Guest Services Manager
Job Description : Endeavor continuously to maximize hotel occupancy, total revenue, and average transient rate. Emphasize any incentive programs to all staff and ensure Guests are offered hotel services first and foremost.Review all Guest Services work to ensure proper procedures and handling has occurred. Ensure deficiencies are corrected appropriately and immediately. Bring deficiencies to the attention of the employees and then conduct follow through to ensure it was completed.Assess Guest complaints / problems taking proper, prompt, and effective corrective action to ensure the best possible satisfaction to our Guests. Upgrade and send amenities in those instances when it is deemed probable that this will placate the Guest and log where necessary.Prepare and coordinate airline & group arrivals.Ensure the proper handling and greeting of all IHG Reward Members, VIP and Special Attention Guests. Ensure all special Guest Services requests / needs are met prior to their arrival.Ensure the proper implementation, adherence, and comprehension of all special corporate programs. Monitor and motivate to achieve desired and expected goals and objectives.Monitor and complete inventory control as required.Requirements: Must be able to speak, read, write and understand the primary language(s) used in the workplace.Requires good communication skills, both verbal and written.Most tasks are performed in a team environment with the employee acting as a team leader with minimal direct supervision.Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees including the ability to conduct and issue disciplinary procedure.Must be able to negotiate, convince, sell, engage and influence professionals and/or hotel guests.Motivate and bring Guest Satisfaction Indexes to life.Act without prior approval and with full authority within your scope to ensure that all the Hotel policies and procedures are followed.Maintain a close working relationship all hotel departments.Keep a positive attitude at all times and promote your departments. Recognize a successor and endeavor continuously to motivate staff through feedback and constructive suggestions.Conduct oneself in such a manner as to reflect the Holiday Inn exclusive standards. Act as a leader and role model for all staff to emulate.Must follow hotel’s grooming policy.Must possess basic computer skills.Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities.Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.Ability to make decisions with only general policies and procedures available for guidanceExperience with OPERA, HOLIDEX would be preferredMinimum 5 years of hospitality experiences, with 2 to 3 years of supervisor/management experience.Job Types: Full-time, PermanentSalary: $49,000.00-$52,000.00 per yearBenefits:Dental careExtended health careSchedule:8 hour shiftAbility to commute/relocate:Toronto, ON M5B 2E9: reliably commute or plan to relocate before starting work (required)Experience:customer service: 3 years (required)
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