Help Desk Job Vacancy in Insight Global Toronto, ON – Latest Jobs in Toronto, ON

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Company Name : Insight Global
Location : Toronto, ON
Position : Help Desk

Job Description : JOB DESCRIPTION
You’ll be joining the banks Employee Technology Services team. You’ll be able to provide first level support with technology products or applications. You’ll resolve escalated client needs through service desk from multiple lines of businesses related to infrastructure or applications; resolve and/or further escalate one or more products or services, while providing on-call support. You’ll be a key part of an innovative, “first to market” technology culture, contributing to the banks digital transformation.
MINIMUM REQUIREMENTSSome prior technical/help desk experience (1+ year experience)Demonstrate interpreting information received from first level of response when issues are escalated. Identifying gaps in existing problem resolution process to improve operational efficiencies. Determining solutions outside set procedure when a set procedure is not working and providing high-level expertise for extensive troubleshooting.You have strong knowledge of first and second level support; ability to multi-task and make sound judgments in a fast-paced, high stress environment;
Experience with Microsoft application software (Word, Excel, Outlook, etc.)You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do.Post-secondary education
DESIRED SKILLSStrong understanding of Windows OSHands on experience with troubleshooting Windows

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