Help Desk Specialist Job Vacancy in The Country Day School King, ON – Latest Jobs in King, ON
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Company Name : The Country Day School
Location : King, ON
Position : Help Desk Specialist
Job Description : The Country Day SchoolHelp Desk SpecialistPermanent, Full-time, Year-Round PositionCommencing ImmediatelyReporting to the Director of Educational Technology, the successful candidate will be joining a dynamic team of educators and technical professionals that support teaching and learning at CDS. CDS uses Google Workspace and devices including iPads, Apple and Windows computers. The Help Desk Specialist is responsible for timely and effective resolutions of IT related help requests from staff and faculty. This will be accomplished by performing question/problem diagnoses, guiding end users through to issue resolution, communicating technical solutions in user-friendly language, and conducting end user training where needed. The Help Desk Specialist will be friendly and courteous and will maintain a high degree of professionalism.Key Responsibilities include: Provide first line technical support to all staff and faculty for hardware and software solutions.Track and monitor requests via a ticket system to ensure timely resolution.Recognize more complex issues and create diagnostic reports for Level 2 support.Create and update inventory and documentationlibrary for computing devices (hardware/software configurations), computer peripherals, software, phone systems and voice mail, and photocopiers.Oversee and execute all manner of software and hardware maintenance, upgrades and patches on all client computing devices.Knowledge, Skills and Experience: Two to three years experience working in a help desk support capacity.College or university degree and/or industry related certificationsAbility to diagnose problems, perform repairs on IT assets, set up computer workstations, and provide support for a wide range of applications.Knowledge of help desk management software tools.Excellent written and verbal communication skills and able to communicate in user-friendly language.Excellent prioritization and organization skills.Strong customer service mindsetTeam player able to work in a fast paced environment.The Head of School invites qualified individuals to apply by March 25, 2022 with resume and cover letter to:John Liggett, Head of SchoolThe Country Day School13415 Dufferin StreetKing, ON L7B 1K5cds.simplication.comThe Country Day School offers a positive working environment with a competitive salary. We are committed to fostering an inclusive, equitable and accessible environment where everyone feels valued, respected and supported, and welcome those who would contribute to the further diversification of this community. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations, please let us know.All employees of The Country Day School must be able to provide a Vulnerable Sector Screening Report and proof of vaccination from COVID-19. Only those persons selected for an interview will be contacted. No phone calls or agencies please. Situated on a beautiful 100-acre campus in the heart of King Township, The Country Day School offers a challenging university-preparatory program for boys and girls (JK-12). For more information about this leading Canadian independent school, please visit www.cds.on.ca.Job Types: Full-time, PermanentSalary: $15.00-$31.00 per hourBenefits:Dental careDiscounted or free foodEmployee assistance programExtended health careLife insuranceOn-site gymOn-site parkingRRSP matchWellness programSchedule:8 hour shiftMonday to FridayCOVID-19 considerations:All CDS employees must be fully vaccinated. More information on our COVID protocols are available here: https://www.cds.on.ca/return-to-school-planEducation:Secondary School (preferred)Experience:Technical Support Occupations: 1 year (preferred)Application deadline: 2022-03-25Expected start date: 2022-04-04
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