Help Desk Technician Job Vacancy in Unified Pay Services Fruita, CO – Latest Jobs in Fruita, CO

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Company Name : Unified Pay Services
Location : Fruita, CO
Position : Help Desk Technician

Job Description : We are looking for a customer service oriented Help Desk Service Coordinator to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will help our customers find the best resource on our team. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Responsibilities

Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services

Skills

Proven working experience in providing help desk support
Proficiency in English
Working knowledge of help desk software, databases and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation

Job Type: Full-time
Pay: $12.00 – $30.00 per hour
Experience:

IT: 1 year (Preferred)

Education:

High school or equivalent (Preferred)

Location:

Fruita, CO (Required)

Work Location:

One location

Work Remotely:

Yes

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