International and Domestic Airline Passenger Service Agent – DIA Job Vacancy in Worldwide Flight Services Colorado – Latest Jobs in Colorado
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Company Name : Worldwide Flight Services
Location : Colorado
Position : International and Domestic Airline Passenger Service Agent – DIA
Job Description : Join our team as a Passenger Service Agent at Denver International Airport!
***$1500 Retention Bonus***
***Free airport employee parking***
***Space-available flight benefits available on certain international and domestic air carrier accounts***
***Bilingual Spanish and French language skills a PLUS!***
This role performs all aspects of airport and passenger service functions including:
flight check-in functions, making reservations, preparation and issuance of tickets and itineraries, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information;
meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures;
performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of the progress of the search and returns found articles to the customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities;
and other duties and functions related to the foregoing as directed by management.
Required Skills
Excellent interpersonal and communication skills required
Must be able to read, write, speak and understand English; bilingual Spanish language fluency and other languages a plus!
Must have the ability to work under pressure.
Demonstrates qualities of leadership, initiative, and judgment.
Ability to twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight-hour shift.
Ability to stand and walk for an eight-hour shift.
Hear and respond to customers.
Ability to speak and be understood in giving directions/information to passengers.
Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
Ability to count money.
Ability to lift up to 70 pounds (31.9kg).
Ability to judge distance.
Must be willing to wear uniform and insignia as prescribed by the Company.
Personal appearance and grooming that will present a favorable corporate image.
Reports to work on a regular and timely basis.
Additional Requirements:
Must be at least 18 years of age. High school diploma or equivalent preferred. Computer experience and strong attention to detail. Ability to work weekends (i.e. Friday, Saturday, Sunday), holidays and accommodate shift changes due to variable flight schedules.
Job Types: Full-time, Part-time
Pay: $17.50 per hour
Benefits:
401(k)
Health insurance
Schedule:
8 hour shift
Day shift
Holidays
Night shift
Overtime
Weekend availability
COVID-19 considerations:All employees and passengers working at Denver International Airport are required to wear face masks.
Application Question(s):
Do you have computer and typing proficiency? Yes or No
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 1 year (Preferred)
Language:
English (Preferred)
Spanish (Preferred)
Work Location: One location
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