IT Field Technician I Job Vacancy in Ent Credit Union Colorado Springs, CO 80921 – Latest Jobs in Colorado Springs, CO 80921

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Company Name : Ent Credit Union
Location : Colorado Springs, CO 80921
Position : IT Field Technician I

Job Description : Company Description Founded in 1957, Ent is a member-owned credit union with a passion for people, not for profit. With $8+ billion in assets and over 420,000 owner-members across more than forty convenient Front Range locations, Ent is Colorado’s largest credit union. In addition to a reputation as a leader in philanthropy and financial literacy, Ent has been nationally recognized by Forbes as the overall #1 credit union in Colorado for four years running. We know that growth, accolades and reputation are a result of the entire Ent family of employees working together to serve our members. To that end, we are equally proud to be recognized as an “employer of choice” and to have received nominations and awards as a “Best Place to Work” in both Southern Colorado and the Denver metro area. Ent’s numerous Employee Engagement Groups (EEGs) offer micro-communities of like-minded employees and a chance to express your personal passions through volunteerism and philanthropy while our best-in-class benefits package and competitive salaries reward you for a job well done.

Job Description IT Field Technicians are a subset of the Information Technology department and are responsible for supporting both Ent’s employees along with end user IT equipment through on site technical assistance. This includes responding promptly and effectively to customer requests and problems and either directly resolving the problems or escalating to the appropriate resource and monitoring its effective resolution.IT Field Technicians are also responsible for supporting a wide variety of projects including but not limited to Ent expansion, process improvement, and proactive equipment upgrades.

Qualifications
Minimum Formal Education Required for this Position:

Production Environment Support: Provide hands on support for all workstation related issues by resolving break fix requests and completing proactive monthly visits.
Project Work: Support Ent’s expansion and improvement through project related tasks directed by the IT Field Technician Project Lead and Project Management.
Asset Management: Complete regular audits resulting in accurate records for all end user IT equipment.
Knowledgebase Article Management: Review knowledgebase articles that Field Support utilizes and contact appropriate IT departments to update outdated articles.
Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

High School Diploma/G.E.D. or equivalent

Minimum Work Experience for level I:

1+ year(s) of experience in a technical service desk role. required
1+ year(s) experience with financial institution software. preferred

Minimum Work Experience for level II:

3+ years of experience in a technical service desk role. required
1+ years of experience with financial institution software. preferred

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of “Knowledge Consistent with a Bachelor’s Degree in Accounting and 2+ years’ of accounting experience? could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master’s Degree in Accounting and 0 years of work experience Technical or Specialized Knowledge/Skills:

Knowledge of supporting roubleshooting workstation hardware and software.
Knowledge of IT infrastructure and networking equipment.
Ability to work independently and prioritize workload based on criticality.
Understanding of IT systems/data security as it relates to financial institutions or other industries that must comply with federal regulations.
Written, verbal, and listening communication skills to understand and convey technical requests or incidents to non-technical customers.
Proficiency with all Microsoft Office products.
Customer service skills and the ability to work in a team environment.
Certifications Required:

CompTIA A+ (preferred for level I, must be able to obtain in 180 days for Level II)
Network+, Security+ or similar certification preferred for level II
Valid Colorado State driver’s license and an acceptable driving record required
Environmental, Physical and Psychological Requirements

Standing – Constantly
Walking – Frequently
Sitting – Rarely
Lifting – Frequently (40 Lbs)
Carrying – Frequently (40 Lbs)
Pushing – Frequently (40 Lbs)
Pulling – Frequently (40 Lbs)
Climbing – Rarely
Balancing – Frequently
Stooping – Occasionally
Kneeling – Occasionally
Crouching – Occasionally
Crawling – Rarely
Reaching – Frequently
Handling – Frequently
Grasping – Frequently
Feeling – Frequently
Talking – Frequently
Hearing – Frequently
Repetitive Motions – Constantly
Eye/Hand/Foot Coordination – Constantly
Temperature Extremes – Frequently
Wet and/or humidity – Frequently
Noises louder than normal speaking volume – Frequently
Temperature Changes – Frequently
Atmospheric Conditions – Frequently
Vibration – Frequently
Worksite Hazards (Tripping / Falling / Debris etc.) – Constantly
Fumes/Gases/Mists/Odors – Frequently
Heights – Constantly

Additional Information
Hourly range Level I for $21.68 – $28.46 (IT-11)
Hourly range Level II for $24.77 – $32.51 (IT-12)
This position is eligible for our annual corporate bonus program. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Benefits Summary Sheet – 2022 The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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