IT Helpdesk Job Vacancy in ASL Distribution Limited Oakville, ON – Latest Jobs in Oakville, ON
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Company Name : ASL Distribution Limited
Location : Oakville, ON
Position : IT Helpdesk
Job Description : DESCRIPTION:
ASL Distribution Services Limited (ASL), one of Canada’s 50 Best Managed Companies, is a successful 3PL company with over 50 years in helping clients manage their supply chain. ASL is currently recruiting for an experienced IT Help-desk Support Analyst.
Responsibilities:
Respond to requests for technical assistance in person, via phone, chat or email
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions via the ticketing system
Administer help desk software, identifying and notifying IT management regarding stale or unassigned tickets. Assign tickets where possible
Follow up with customers and users to ensure complete resolution of issues
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Escalate technical problems with Local Area Networks and Wide Area networks and Servers
Inform management of recurring problems
Stay current with system information, changes and updates
Train computer users as necessary
Maintain an inventory of spare computers, monitors, phones, cables, chargers, etc.
Identify any IT supplies and spare equipment needed to maintain an available inventory
Requirements:
Minimum 3 years’ experience in a first level customer IT support role
College or University degree in Computer Science or equivalent
PC Hardware, printer, RF Gun experience, setup, configure, repair
Desktop Support experience with MS Windows 7, 8.1, 10
User support for MS Office 365
Troubleshooting email problems, working with archiving, PST/OST
Intermediate experience with Active Directory including GPO management
General knowledge and experience with network connectivity – switches, routers, etc.
Experience troubleshooting desktops, laptop, printers, network drives, etc.
Experience using a central management ticket solution with inventory and asset management
VOIP Knowledge is an asset
Mobile Device Management knowledge is a plus (Miadore as an example)
Networking and wireless
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